Business Etiquette Training | Chicago & LA
Fast Facts
1 day
Max 8 students
9.00am to 4.30pm
One per student
Included
325.00
Business Etiquette for Today's Workforce
Course Description
In today's competitive and uncertain times, workers must learn to quickly adapt, integrate and succeed in diverse work environments. And that means business etiquette is more important than ever!
Much more than just "please” and “thank you”, etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously, lead a team, and responsibly accomplish your objectives. If you want to succeed in every situation, this is the course for you!
Learning Objectives
This Business Etiquette course covers:
- 5 Tips for making a professional impression
- Create a professional appearance
- Generational differences in business etiquette and
management styles - Collaborative communication skills
- Cubicle and office etiquette for time management
- Appropriate modes of communications
- Proper and efficient live meetings
- Courtesies which boost morale
- Ethical dilemmas, personal issues, and office confrontations
- Etiquette for business meals and external functions
Upcoming Classes
Chicago |
Feb, 2012 | Mar, 2012 | Apr, 2012 | May, 2012 |
| Business Etiquette for Today's Workforce | Mar 19 | May 22 ! |
Los Angeles |
Feb, 2012 | Mar, 2012 | Apr, 2012 | May, 2012 |
| Business Etiquette for Today's Workforce | Mar 22 ! | May 17 ! |
* Class almost full ! Class guaranteed to run † Class is full
Course Outline
Your Environment
- Define Etiquette
- Appropriate Dress Code for Work
- Learn to Assess and Use Non-Verbal Cues
- Cubicle and Office Stewardship
- Critical Friends, Mentors, and Confidentiality
Communication
- Introductions for Every Occasion
- Positive Relations with Co-Workers and Managers
- Handle Ethical Dilemmas and Conflict of Interests
- Dealing with Flirting, Office Bullies and Harrassment
- Decipher lines for Humor, Attraction and Harassment
- Common Courtesies: Thanks, Awards and Appropriate Gifts
- Feedback Sessions and Goal Setting
Modes of Contact
- Emails, Internet, Blackberries and Office Telephones
- Writing Guidelines to Communicate Effectively
- How to Plan and Execute an Efficient Meeting
- Being Ready to Take and Follow Up on Phone Calls
Personal Marketing
- Define your Brand and Promote Your Value
- Take on Assignments and Be Advocate for Solutions
- Internal vs. External Representation
Travel, Dining, and Party Etiquette
- Plan, Invite and Confirm
- Detailed Restaurant and Table Manners
- Do’s and Don’ts for Work Socials
Meet the Instructors
Jeannette
Jeannette's experience includes management, corporate training, keynote speaking and seminar facilitation for businesses and student organizations, business- to-business sales, and most recently, teaching business courses at the college level.
Living by her personal philosophy, "Life - it is an experienced to be lived! Not to stand back and be witnessed", she now lives two of her greatest passions - wine consulting and teaching for Training Connection.
Jeannette can't wait to help you and the members of your company through a journey of personal and professional growth!
Allyncia
Allyncia has 12 years of corporate training experience. She holds a Bachelors degree in Psychology and Spanish.
Ms. Williams has studied, traveled, and worked abroad in 14 countries. As a corporate communications consultant in Tokyo, Japan, she created business skills and cross-cultural training programs for a wide range of clients including Goldman Sachs, Deutsch Bank, Nissan, Mitsubishi, Johnson & Johnson Co., Eddie Bauer, JAPEX, Ministry of International Trade to name a few.
Since returning to the US, Allyncia has consulted in HR and Training roles with Hewitt Associates, LaSalle Bank and Unicare.
