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Business Communication Training | Chicago
Fast Facts
1 day
Max 10 students
9.00am to 4.30pm
One per student
Included
295.00
Effective Business Communication
Course Description
Learning to communicate more effectively is so easy, yet so few bother to put in the time to learn how. Solid communication skills can give any organization a huge competitive edge.
This 1 day Business Communication course is designed to help you improve your communication skills with other people in your workplace. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.
Leaning Objectives
Upon successful completion of this Business Communication course students will be able to:
- Use Different Interpersonal Communication Styles and Techniques.
- Make a Good First Impression.
- Build rapport.
- Ask and Answer Questions.
- Use Nonverbal Communication, Give Feedback, and Empower Employees.
- Communicate with Peers, Supervisors, Subordinates, and Customers/Vendors.
- Promote Ideas and Handle Negotiations.
- Deal with Human Resource Issues.
- Understand how Communication can define Companies' Culture
- Build a Positive Culture.
Upcoming Classes
Chicago |
Aug, 2008 | Sep, 2008 | Oct, 2008 | Nov, 2008 |
| Effective Business Communication | Oct 6 |
Course Outline
Communication Styles and Methods
- Identify primary and secondary communication styles
- Communicate using various verbal and non-verbal modes
First Impressions and Building Rapport
- Identify elements that influence first impressions
- Build rapport and establish creditability with others
- Build positive relationships
Building Relationships through Feedback
- Use paraphrasing effectively
- Provide positive and constructive feedback in business setting
Communication with Supervisors
- Identify with types of ineffective supervisors
- Interact with an ineffective supervisor, promote an idea and accept constructive criticism
Communications with Colleagues and Subordinates
- Identify guidelines for communicating with colleagues
- Take steps to apologize to subordinates
- Use appropriate steps to refuse subordinates requests
- Dismiss a subordinate
Communicating with Customers and Vendors
- Respond to customer complaints
- Reject a vendor contract without rejecting the vendor
- Address a complaint to a vendor
Organizational Culture
- Determine the nature of organization culture
- Use the cultural network to your advantage
- Identify the elements of physical culture that affect interpersonal communication
- Identify ways managers can build a positive culture
Meet the Instructors
Allyncia
Allyncia has 12 years of corporate training experience. She holds a Bachelors degree in Psychology and Spanish.
Ms. Williams has studied, traveled, and worked abroad in 14 countries. As a corporate communications consultant in Tokyo, Japan, she created business skills and cross-cultural training programs for a wide range of clients including Goldman Sachs, Deutsch Bank, Nissan, Mitsubishi, Johnson & Johnson Co., Eddie Bauer, JAPEX, Ministry of International Trade to name a few.
Since returning to the US, Allyncia has consulted in HR and Training roles with Hewitt Associates, LaSalle Bank and Unicare.
