Business Communication Training | Chicago & LA
Fast Facts
1 day
Max 8 students
9.00am to 4.30pm
One per student
Included
325.00
Effective Business Communication
Course Description
Learning to communicate more effectively is so easy, yet so few bother to put in the time to learn how. Solid communication skills can give any organization a huge competitive edge.
This 1 day Business Communication course is designed to help you improve your communication skills with other people in your workplace. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.
Learning Objectives
Upon successful completion of this Business Communication course students will be able to:
- Use Different Interpersonal Communication Styles and Techniques.
- Make a Good First Impression.
- Build rapport.
- Ask and Answer Questions.
- Use Nonverbal Communication, Give Feedback, and Empower Employees.
- Communicate with Peers, Supervisors, Subordinates, and Customers/Vendors.
- Promote Ideas and Handle Negotiations.
- Deal with Human Resource Issues.
- Understand how Communication can define Companies' Culture
- Build a Positive Culture.
Upcoming Classes
Chicago |
Mar, 2010 | Apr, 2010 | May, 2010 | Jun, 2010 |
| Effective Business Communication | Mar 4 ! | Apr 8 ! | May 26 |
Los Angeles |
Mar, 2010 | Apr, 2010 | May, 2010 | Jun, 2010 |
| Effective Business Communication | Apr 8 ! | May 21 ! |
* Class almost full ! Class guaranteed to run † Class is full
Course Outline
Communication Styles and Methods
- Identify primary and secondary communication styles
- Communicate using various verbal and non-verbal modes
First Impressions and Building Rapport
- Identify elements that influence first impressions
- Build rapport and establish creditability with others
- Build positive relationships
Building Relationships through Feedback
- Use paraphrasing effectively
- Provide positive and constructive feedback in business setting
Communication with Supervisors
- Identify with types of ineffective supervisors
- Interact with an ineffective supervisor, promote an idea and accept constructive criticism
Communications with Colleagues and Subordinates
- Identify guidelines for communicating with colleagues
- Take steps to apologize to subordinates
- Use appropriate steps to refuse subordinates requests
- Dismiss a subordinate
Communicating with Customers and Vendors
- Respond to customer complaints
- Reject a vendor contract without rejecting the vendor
- Address a complaint to a vendor
Organizational Culture
- Determine the nature of organization culture
- Use the cultural network to your advantage
- Identify the elements of physical culture that affect interpersonal communication
- Identify ways managers can build a positive culture
Meet the Instructors
Allyncia
Allyncia has 12 years of corporate training experience. She holds a Bachelors degree in Psychology and Spanish.
Ms. Williams has studied, traveled, and worked abroad in 14 countries. As a corporate communications consultant in Tokyo, Japan, she created business skills and cross-cultural training programs for a wide range of clients including Goldman Sachs, Deutsch Bank, Nissan, Mitsubishi, Johnson & Johnson Co., Eddie Bauer, JAPEX, Ministry of International Trade to name a few.
Since returning to the US, Allyncia has consulted in HR and Training roles with Hewitt Associates, LaSalle Bank and Unicare.
Jeannette
Jeannette's experience includes management, corporate training, keynote speaking and seminar facilitation for businesses and student organizations, business- to-business sales, and most recently, teaching business courses at the college level.
Living by her personal philosophy, "Life - it is an experienced to be lived! Not to stand back and be witnessed", she now lives two of her greatest passions - wine consulting and teaching for Training Connection.
Jeannette can't wait to help you and the members of your company through a journey of personal and professional growth!
