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Cross Cultural Communication Training | Chicago
Fast Facts
1 day
Max 12 students
9.00am to 4.30pm
One per student
Cross Cultural Business Communication
Course Description
Due to the growth in the global market place and the emergence of countries such as China, Russia, and India companies are finding more and more that their workforce consists of people from many different cultures.
Understanding and embracing these differences can give companies a huge competitive advantage. This onsite training course explores the benefits and challenges that come about from having a multicultural workforce, common cross-cultural communication barriers, and how to overcome them, and thus avoiding cultural bias.
Leaning Objectives
Upon successful completion of this Cross Cultural Communication course students will be able to:
- Appreciate the Value of Culture and of Cross Cultural Communication.
- Identify the Differences in Verbal and Nonverbal Communication across Cultures.
- Understand Gestures and Expressions that vary across Cultures.
- Establish Rapport and Build Trust across Cultures.
- How to Listen Effectively and provide Positive Constructive Feedback.
- Identify Common Cross Cultural Communication Barriers and how to overcome them.
- Employ a Qualified Interpreter for Cross Cultural Communication
- Attend and organize Cross Cultural Business Meetings.
- Conduct Cross-Cultural Negotiations.
- Resolve Cross-Cultural Conflicts.
Course Outline
Workplace Culture
- Discuss the value of culture
- Significance of cross-culture communication in the workplace
- Describe the impact of cross-cultural communication
- How to avoid cross-cultural miscommunications and conflicts
Differences in Communication
- Identify differences in cross-cultural verbal communication
- Improve your non-verbal communication skills
- Understand the differences in cross-cultural gestures and expressions
Communicating across Cultures
- Establish rapport and build trust
- How to listen effectively
- Provide positive and constructive feedback
Overcoming Communication Barriers
- Identify common cross-cultural communication barriers
- Overcome communication barriers and avoid cultural bias
- Employ qualified interpreters and communicate through them
Cross-Cultural Business Situations
- Attend and organize cross-cultural business meetings
- Conduct negotiations and solve problems
Meet the Instructors
Allyncia
Allyncia has 12 years of corporate training experience. She holds a Bachelors degree in Psychology and Spanish.
Ms. Williams has studied, traveled, and worked abroad in 14 countries. As a corporate communications consultant in Tokyo, Japan, she created business skills and cross-cultural training programs for a wide range of clients including Goldman Sachs, Deutsch Bank, Nissan, Mitsubishi, Johnson & Johnson Co., Eddie Bauer, JAPEX, Ministry of International Trade to name a few.
Since returning to the US, Allyncia has consulted in HR and Training roles with Hewitt Associates, LaSalle Bank and Unicare.
