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Email Etiquette Training | Chicago
Fast Facts
1 day
Max 10 students
9.00am to 4.30pm
One per student
Email Etiquette
Course Description
E-mail has changed the way we communicate. Unfortunately the speed of the medium can sometimes result in some unpredictable and undesirable results.
This Email Etiquette course will teach participants how to use e-mail effectively in the workplace and how to avoid some common pitfalls when sending an e-mail.
Leaning Objectives
Upon successful completion of this Email Etiquette class students will be able to:
- Write Effective Messages.
- Use e-mail Accessories and Passwords.
- Write an Appropriate Subject Line.
- Taylor Message for Recipient needs.
- Managing E-mail Volume.
- Follow Netiquette Guidelines.
- Prepare for Recipient Reactions.
- Use Emoticons Effectively.
- Differences between Writing Online and traditional Paper-based Writing.
- Achieve E-mail Message Objectives.
- Develop Effective Writing Habits.
Course Outline
Office Protocol
- Definition of Business Etiquette
- How to present a professional appearance
- Cubicle and Office etiquette
- Develop positive co-worker relationships
- Avoid rumors, gossip and conflicts
Professional Conduct
- Use the Internet properly
- Identify and handle ethical dilemmas
- Maintain loyalty and confidentiality in the workplace
- How to handle personal issues
- Dealing with flirting, office romances and sexual harassment
Communicating in the Workplace
- Introduce people properly
- Be an effective conversationalist
- Handle conversational faux pas
- Follow meeting protocol and etiquette
Etiquette in Communication
- How to be professional and courteous on the telephone
- How to compose professional emails
- Writing guidelines to communicate effectively
Business functions
- Business eitiquette at functions
- Proper etiquette for dining
Traveling for Business
- Be a courteous traveler
- Plane, car, and hotel etiquette
- Prepare for international trips
- Understanding cultural orientations and respecting hosts
Meet the Instructors
Allyncia
Allyncia has 12 years of corporate training experience. She holds a Bachelors degree in Psychology and Spanish.
Ms. Williams has studied, traveled, and worked abroad in 14 countries. As a corporate communications consultant in Tokyo, Japan, she created business skills and cross-cultural training programs for a wide range of clients including Goldman Sachs, Deutsch Bank, Nissan, Mitsubishi, Johnson & Johnson Co., Eddie Bauer, JAPEX, Ministry of International Trade to name a few.
Since returning to the US, Allyncia has consulted in HR and Training roles with Hewitt Associates, LaSalle Bank and Unicare.
