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Telephone Sales Training | Chicago
Fast Facts
1 day
Max 10 students
9.00am to 4.30pm
One per student
Professional Selling over the Phone
Course Description
This Sales course teaches participates about using the telephone for professional selling. You will learn how to prepare scripts, manage calls, implement components of an effective voice, listen to feedback, and ask questions to increase sales.
Course activities also cover finding prospects, discussing the type of information to leave on prospects' voice mail, maintaining a positive attitude, identifying the components of the soft sell, and building and maintaining relationships with prospects. Participants will also learn about gaining feedback from customers, addressing rejection, resolving objections, and closing a sale. The course is filled will fun interactive exercises that help ensure your success.
Leaning Objectives
Upon successful completion of this Telephone Sales training course students will be able to:
- Prepare the Teleselling Workspace.
- Use the Teleselling Aids Effectively.
- Write an Effective Telesales Script for a Sales Proposal.
- Develop a List of Prospective Telesales Customers.
- Build and Maintain Relationships with Prospects.
- Learn to Implement the Soft Sell Approach.
- Maintain a Positive Attitude.
- Close the Sale by Resolving Customer's Objections.
- Maximize the Telesales Performance by using Cross-selling Techniques and gaining Customer Feedback.
Course Outline
Preparing for Telesales
- Preparing your teleselling workspace
- Using teleselling aids
- Write an effective telesales script for a sales proposal
Essentials of Telesales
- Communicate effectively with customers during calls
- Managing telesales calls to maximize their effectiveness
Prospecting
- Develop a list of prospective telesales customers
- Build and maintain relationships with prospects
- Implement the soft sell approach and maintain a positive attitude
Closing a Sale
- Following the closing process to close a sale
- Resolve customer objections and address any rejections
- Maximize your telesales performance by using cross-selling and gaining feedback
Meet the Instructors
Allyncia
Allyncia has 12 years of corporate training experience. She holds a Bachelors degree in Psychology and Spanish.
Ms. Williams has studied, traveled, and worked abroad in 14 countries. As a corporate communications consultant in Tokyo, Japan, she created business skills and cross-cultural training programs for a wide range of clients including Goldman Sachs, Deutsch Bank, Nissan, Mitsubishi, Johnson & Johnson Co., Eddie Bauer, JAPEX, Ministry of International Trade to name a few.
Since returning to the US, Allyncia has consulted in HR and Training roles with Hewitt Associates, LaSalle Bank and Unicare.
