Cancellation & Rescheduling Policy
All cancellations and rescheduling requests must be made in writing and emailed to info@trainingconnection.com.
Cancellations made 7 days or more before the commencement of the training, will receive a credit towards a future class equal to the amount paid. Such credits are valid for a period of 6 months from the date of issue. We are not able to offer credits for no-shows or cancellations made with less than 7 days notice.
Rescheduling requests made 7 days before the commencement of the class are free. Rescheduling that takes place within 7 days of the commencement of the class will incur a $100 administration fee. We do not charge for student substitutions at any time.
While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.
