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Business Skills Training Resources

Below you will find useful informational articles , including tips and tricks, how-to articles etc. Content is updated on a weekly basis.

Business Communication Learning Resources:

Negotiation Basics

Communication via gesturesIn this article we will look at two different types of negotiation. We’ll consider the three phases of very negotiation and the skills needed to become an effective negotiator. Read more.

Reading Body Language
Looking for clues in Body LanguageWe are constantly reading the body language of others, even when we are not aware of it. Actively reading body language, however, will provide valuable insight and improve communication. Pay attention to the positions and movements of people around you. Specifically their head positions, physical gestures, and eyes. Read more.

Benefits of Building Rapport
Common Body Language mistakesPeople like themselves, that is basic human nature. People are also more receptive towards others who are similar to them or have similar backgrounds to them. Once you have rapport with someone, there is a mutual liking and trust. The benefits to building rapport with someone is that they will be much more likely to want to do business with you, share information, recommend you to others and support your ideas. Improved sales, productivity and teamwork can all result from building rapport with colleagues and clients. Read more.

More Business Communication Learning Resources

Business Etiquette Learning Resources:

How to use Business Cards

Handing out Business CardsNetworking is not complete without receiving or giving a business card. The business card is a way for you to follow up on the people you have met. Likewise, it is a way for them to contact you for further meetings. More than that, your business card is a way to brand yourself. Professional-looking business cards send the message that you’re professional. Adding your company motto or tagline in your business advertises you and what you’re all about. Read more.

Building Relationships via Networking
Networking for SuccessWhen you’re networking, it is important to make the most of the first meeting. In this tutorial, we’ll discuss how to create an effective introduction, make a good first impression and minimize nervousness. Read more.

Business Etiquette Dining
Common Body Language mistakesConducting business over meals is a great way to build business relationships. Meals make for a more casual atmosphere compared to offices, and are therefore more conducive for a relaxed discussion. In this module, we would discuss some of the etiquette rules when dining with business associates such as understanding place setting, etiquette rules while eating, and ways to avoid sticky situations. Read more.

More Business Etiquette Learning Resources

Business Writing Learning Resources:

Spelling and Grammar Tips

Communication via gesturesThe building blocks of any writing, whether for business or social purposes, are words. Failure to use words properly can affect the over-all impact of your prose. In this article we will discuss the spelling of words and grammar issues in writing. Read more.

How to Write a Business Proposal
Communication via gesturesIt is not just in face-to-face interactions that we have to put our best foot forward. The same can be said in written correspondence, more particularly when you are submitting a business proposal. In this module, we would discuss the basic structure of a proposal, how to select a proposal format, and tips in writing a proposal. Read more.

How to Write a Business Report
Communication via gesturesDocumentation is important in business. Sometimes documentation is the only way supervisors can monitor the company’s quality of work. At other times, documentation is the key to spotting best and worst practices. In this article, we will discuss the basic structure of reports, how to choose the right format, and tips on writing reports. Read more.

More Business Writing Learning Resources

Customer Service Learning Resources:

Great Customer Service over the Phone

Phone-based customer serviceWhen you are talking to someone in person, body language makes up a large part (some would say more than half) of your message. But as soon as you pick up the phone, body language becomes irrelevant. The success of your interactions depends almost entirely on your tone of voice and your choice of words. Read more.

Delivering Great In-Person Service
Face-to-face Customer ServiceIn-person interactions provide a great opportunity to build rapport with customers. When you talk to a customer on the phone or you exchange emails with a customer, it can be difficult sometimes to get a sense of what the other person is thinking and feeling. But when you talk to a customer in person, you get constant feedback, both verbal and nonverbal. It’s easy to tell if you are creating the right impression. Although in-person interactions can be difficult at times, they offer exceptional insight into what customers want and need. Read more.

Great Email Customer Service
Email Customer ServiceA growing number of customer interactions are taking place online. Younger people in particular prefer to do too much of their business online rather than in person. But online interactions have limitations. To provide excellent customer service online, you need to understand what works and what doesn’t work, and how to make the most of the tools that are available to you. Read more.

Presentation Learning Resources:

Overcoming Nerves during a Presentation

How to overcome nervousnessNervousness is normal when giving a presentation. After all, public speaking is the top fear in the top ten lists of fears. Nervousness can strike at different points in a presentation. Read more.

Using PowerPoint during a Presentation
Powerpoint for presentationsMicrosoft PowerPoint is a commanding tool for creating visual screens for a presentation. Visuals created in PowerPoint and projected on a screen are often easier to see in a large room than information displayed on a flip chart. Using PowerPoint offers the following benefits. Read more.

Delivering Engaging Presentations
Engaging with audienceBringing your presentation to the next level is something you can accomplish by adding some little touches that will produce a lot of value during your presentation. Read more.

Time Management Learning Resources:

5 Golden Goal Setting Tips

Time Management Tips1. Make self-love and happiness your No.1 Goal. Self-love and inner happiness is the key to unlocking your full potential. All other goals such as career, family, wealth, health, relationships and lifestyle all become significantly easier once you have achieved inner-peace and self- acceptance. Read more.

Tips for Better Time Management
Tips to manage your time betterTime management is a critical skill for anyone looking to achieve success in both their work and personal lives. But with so much pressure and expectation it may be hard to know where to start. Read more.

Stress Management Techniques
Better manage your day with these 7 tipsIt is impossible to experience work life balance without stress management. Stress is unavoidable. If we do not handle it well it can cause lasting physical and psychological damage. On the other hand, managing stress can combat its negative effects. Fortunately, stress management is not too complicated; anyone can learn how to manage stress. Read more.

More Time Management Learning Resources

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