Business Skills Training Resources
Below you will find useful informational articles , including tips and tricks, how-to articles etc. Content is updated on a weekly basis.
Business Communication Learning Resources:
How to Handle Criticism
This has to be the best advice of all time I first read in my teens from the book “How to Win Friends and Influence People” written by Dale Carnegie. Certainly, there is an art to being diplomatic to win cooperation when giving criticism. When it comes to taking criticism, how do we know we are handling it well? Read more.
Reading Body Language
We are constantly reading the body language of others, even when we are not aware of it. Actively reading body language, however, will provide valuable insight and improve communication. Pay attention to the positions and movements of people around you. Specifically their head positions, physical gestures, and eyes. Read more.
Benefits of Building Rapport
People like themselves, that is basic human nature. People are also more receptive towards others who are similar to them or have similar backgrounds to them. Once you have rapport with someone, there is a mutual liking and trust. The benefits to building rapport with someone is that they will be much more likely to want to do business with you, share information, recommend you to others and support your ideas. Improved sales, productivity and teamwork can all result from building rapport with colleagues and clients. Read more.
More Business Communication Learning Resources
Business Etiquette Learning Resources:
How to use Business Cards
Networking is not complete without receiving or giving a business card. The business card is a way for you to follow up on the people you have met. Likewise, it is a way for them to contact you for further meetings. More than that, your business card is a way to brand yourself. Professional-looking business cards send the message that you’re professional. Adding your company motto or tagline in your business advertises you and what you’re all about. Read more.
Building Relationships via Networking
When you’re networking, it is important to make the most of the first meeting. In this tutorial, we’ll discuss how to create an effective introduction, make a good first impression and minimize nervousness. Read more.
Business Etiquette Dining
Conducting business over meals is a great way to build business relationships. Meals make for a more casual atmosphere compared to offices, and are therefore more conducive for a relaxed discussion. In this module, we would discuss some of the etiquette rules when dining with business associates such as understanding place setting, etiquette rules while eating, and ways to avoid sticky situations. Read more.
More Business Etiquette Learning Resources
Business Writing Learning Resources:
Spelling and Grammar Tips
The building blocks of any writing, whether for business or social purposes, are words. Failure to use words properly can affect the over-all impact of your prose. In this article we will discuss the spelling of words and grammar issues in writing. Read more.
How to Write a Business Proposal
It is not just in face-to-face interactions that we have to put our best foot forward. The same can be said in written correspondence, more particularly when you are submitting a business proposal. In this module, we would discuss the basic structure of a proposal, how to select a proposal format, and tips in writing a proposal. Read more.
How to Write a Business Report
Documentation is important in business. Sometimes documentation is the only way supervisors can monitor the company’s quality of work. At other times, documentation is the key to spotting best and worst practices. In this article, we will discuss the basic structure of reports, how to choose the right format, and tips on writing reports. Read more.
More Business Writing Learning Resources
Customer Service Learning Resources:
Great Customer Service over the Phone
When you are talking to someone in person, body language makes up a large part (some would say more than half) of your message. But as soon as you pick up the phone, body language becomes irrelevant. The success of your interactions depends almost entirely on your tone of voice and your choice of words. Read more.
Delivering Great In-Person Service
In-person interactions provide a great opportunity to build rapport with customers. When you talk to a customer on the phone or you exchange emails with a customer, it can be difficult sometimes to get a sense of what the other person is thinking and feeling. But when you talk to a customer in person, you get constant feedback, both verbal and nonverbal. It’s easy to tell if you are creating the right impression. Although in-person interactions can be difficult at times, they offer exceptional insight into what customers want and need. Read more.
5 Words Customers Do Not Want to Hear
A customer can start out angry or can start calm and later become angry yet when you interface either in person or by phone, your role as a customer service agent is to provide solutions and ameliorate relations. Often, this is lost in translation when we use words that put a customer in a defensive state. Read more.
3 Ways to Start Positive in Customer Service
When a customer calls about their experience with your business, it is more likely that it is to fix a problem than to compliment you on your service. We are all used to hearing “The Customer is Always Right.” Still, the point of this saying should not be misunderstood. In my classes, I help service agents understand how even if the customer is not always right- they are always important. How important you make your customers feel can be the difference between a viral complaint and a loyal following. Read more.
More Customer Service Learning Resources
Presentation Learning Resources:
Overcoming Nerves during a Presentation
Nervousness is normal when giving a presentation. After all, public speaking is the top fear in the top ten lists of fears. Nervousness can strike at different points in a presentation. Read more.
Using Visuals in Presentations
How can we make presentations dynamic, memorable and practical? In this article, I can show you how you can engage all the senses of a live audience to capture, keep and ensure your corporate audiences come away with something they can use. Read more.
Delivering Engaging Presentations
Bringing your presentation to the next level is something you can accomplish by adding some little touches that will produce a lot of value during your presentation. Read more.
Pause before you Present
Watch any game show and you will see that the pressure is on for contestants to articulate their best answer within 30 seconds. This expectation follows many people into the real world while it is not the best practice for corporate communication. Read more.
Time Management Learning Resources:
5 Golden Goal Setting Tips
1. Make self-love and happiness your No.1 Goal. Self-love and inner happiness is the key to unlocking your full potential. All other goals such as career, family, wealth, health, relationships and lifestyle all become significantly easier once you have achieved inner-peace and self- acceptance. Read more.
Tips for Better Time Management
Time management is a critical skill for anyone looking to achieve success in both their work and personal lives. But with so much pressure and expectation it may be hard to know where to start. Read more.
Just do it! Why don’t we just do it? The problem with New Year’s Resolutions is that people too easily succumb to what they would rather be doing than what they wish they were doing to achieve the goals in their life. Read more.
3 Ways to Change a Habit
When you got up today, you did somethings without even thinking about it. Researchers at the Massachusetts Institute of Technology (MIT) shed great light on this phenomenon while studying how our brains record and develop our most automated yet controllable behaviors. Their studies revealed new insights on how we have the power to influence our ideal results every time we get up! Read more.