Cancellation & Rescheduling Policy

All cancellations and rescheduling requests must be made in writing and emailed to info@trainingconnection.com.

Cancellations made 7 days or more before the commencement of the training, will receive a credit towards a future class equal to the amount paid. Such credits are valid for a period of 6 months from the date of issue. We are not able to offer credits for no-shows or cancellations made with less than 7 days notice. No cash refunds will be made for uncompleted courses.

Rescheduling requests made 7 days before the commencement of the class are free. Rescheduling that takes place within 7 days of the commencement of the class will incur a $100 administration fee. We do not charge for student substitutions at any time.

While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.

Repeat Policy

Please read the following steps before calling us to book your FREE repeat.

All Repeats are subject to the following conditions:

1. Repeats cannot be taken more than 6 months after the date of the original course.
2. Repeats cannot be transferred and are only valid for the exact same course.
3. If Training Connection changes courseware, repeat students will be required to purchase the new courseware at cost price. 
4. Repeats are subject to classes running with other paying students and us having availability on the chosen class.

Please follow these procedures when booking a free repeat class: 

1. Check our website for a suitable date.
2. Contact our head office on 312.698.4475 the day before the class is due to commence. (or on the Friday if the class commences on a Monday)
3. A sales representative will be able to confirm whether there is a seat available.
4. Please don't forget to bring your original training manual with you.