Cancellations

All cancellations must be in writing. Cancellations made 5 or more business days before the commencement of the training, will receive a credit towards a future class equal to the amount paid. Such credits are valid for a period of one year from the date of issue. We are not able to offer credits for no-shows or cancellations made with less than 5 business days notice.

Rescheduling

All rescheduling must be in writing. Rescheduling a class 5 or more business days before the commencement of the class is free. A transfer fee of $150 is payable immediately if the rescheduling takes within 5 business days before the commencement of the training. While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.

Repeats

All Repeats are subject to the following conditions:

1. Repeats can not be taken more than 6 months after the date of the original course.
2. Repeats can not be transferred and are only valid for the exact same course. Any changes to the curriculum including a new software version release, counts as a new course and is not entitled free repeat.
3. Repeats are subject to us having availability on the chosen class.

Please follow these procedures when booking a free repeat class: 

1. Check our website for a suitable date.
2. Contact our office after 4.00pm the day before that class is due to commence.
3. A sales representative will be able to confirm whether there is seat available.
4. Please don't forget to bring your original training manual with you.