Training CoursesComputer TrainingTraining Course ScheduleOnsite Computer TrainingComputer Training classroom for rentAbout Training ConnectionContact Training Connection

Cancellation & Rescheduling Policy

All cancellations and rescheduling requests must be made in writing and emailed to info@trainingconnection.com.
Cancellations made 5 days or less before the commencement of the training, will not be eligible for a refund but will receive a training voucher (equal to the amount paid), which can be used to book other classes. Such vouchers are valid for a period of 6 months from the date of issue.
Cancellations made more than 5 days before the commencement of the training, qualify for a refund less a $100 administration fee.
We are not able to offer refunds or training vouchers for no-shows or uncompleted courses.

Rescheduling requests made 5 days before the commencement of the training are free. Rescheduling that takes place within 5 days of the commencement of the training will incur a $100 administration fee. We do not charge for student substitutions at any time.

While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.

Repeat Policy

Please read the following steps before calling us to book your FREE repeat.

All Repeats are subject to the following conditions:

  1. Repeats cannot be taken more than 6 months after the date of the original course.
  2. Repeats cannot be transferred and are only valid for the exact same course.
  3. If Training Connection changes courseware, repeat students will be required to purchase the new courseware at cost price. 
  4. Repeats are subject to classes running with other paying students and us having availability on the chosen class.

Please follow these procedures when booking a free repeat class: 

  1. Check our website for a suitable date.
  2. Contact our head office via email or phone on 312.698.4475 the day before the class is due to commence. (or on the Friday if the class commences on a Monday)
  3. A sales representative will be able to confirm whether there is a seat available.
  4. Please don't forget to bring your original training manual with you.

Money Back Guarantee

We offer a money back guarantee on our public classes. If students are unhappy with the training they can leave the class at the end of Day 1 (or by lunchtime in the case of a single day classes) and request a refund.

Students have to notify the training center manager before they leave and return all the training materials to qualify for a refund.

We are unable to offer a money back guarantee to students who leave a class later than the times noted above. Students can however still repeat the training (often with a different trainer).

 

Illustrator CS5 Fundamentals Testimonial
"This is my second class with Eva, and I must say that her knowledge of the software was once again impressive. She has an extensive understanding of every tool and function that the book lessons touched base on. I would take a third class with Eva in a heartbeat! She deserves a birthday bonus!"
Charlie Baldwin - American Academy of Orthopaedic Surgeons
InDesign CS5 Bootcamp Testimonial
"Michael was great. He didn't simply go over the software, rather he applied real world project management philosophies which kept the class completely interested. Also the staff was one of the most pleasant and helpful staffs I have ever encountered. I will definitely think of Training Connection FIRST for my future training needs and desires."
Mark Denofrio - AwardVision Inc
# # # # # # # # # # # # # # # # # #
Computer and Business Skills Training

Adobe Training

Acrobat Training
After Effects Training
Captivate Training
Dreamweaver Training
Flash Training
Flash Builder Training
Illustrator Training
InDesign Training
Photoshop Training
Premiere Pro Training

Microsoft Office

Access Training
Excel Training
Outlook Training
PowerPoint Training
Project Training
Visio Training
Word Training

Web Development

AJAX Training
CSS Training
HTML Training
JavaScript Training
jQuery Training
Mobile Development Training
PHP MySQL Training

Business Skills

Business Communication
Business Etiquette Training
Business Writing Class
Customer Service Training
Project Management Training
Time Management Training
 
 
  • HOME
  • TRAINING
  • TIMETABLE
  • ONSITE TRAINING
  • ROOM HIRE
  • ABOUT US
  • CONTACT US

  • SITE MAP
  • TERMS
  • COPYRIGHT 2007 - 2013