Customer Service Training
The 2 biggest reasons your staff should join a Customer Service class are as follows:
#1 The average number of people a customer will tell about a good customer service experience is....
#2 The average number of people a customer will tell about a bad experience is....
Money Back Guarantee
For added peace of mind, our customer service workshops come with a 100% Money Back Guarantee. If by lunchtime on Day 1 you don't feel that the program is for you, then you can leave the course at this point and receive a full refund of your course fees.
Meet the Trainers
Past Student Testimonials
"Lena was very knowledgeable and helpful with questions regarding every aspect of customer service. I appreciated Lena's technique for dealing with situations. She had the students to act out situations which helped us overcome some of the obstacles we as Customer Service Reps deal with on a daily basis. I highly recommend this course to others in my workplace." - Ruquaiyah Wilson - Federal Reserve Bank of Chicago
"The instructor very professional and friendly. She was very insightful and her scenarios were very helpful. I would recommend her course to anyone who wanted to improve their customer service skills." Teresa Jones - Zabin Group
"I really enjoyed my training with Juana. She was very attentive to me and she provided me with great examples to reinforce the materials. I would definitely come back to do training with Juana again. The experience was very enjoyable and also had fun in the training." Lichaun Trotter - BAI
"Lena was very knowledgeable about the course content and was very enthusiastic about her work. Her passion for customer service and coaching really showed. I would absolutely take a class from her again." Melissa Minkalis - Rana Meal Solutions, LLC
230 W Monroe St #610
Chicago IL 60606
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Servicing Lake Forest, Highland Park, Evanston, Downtown Chicago, Des Plaines, Arlington Heights, Aurora, Naperville, Joliet, South Chicago and surrounding areas.
915 Wilshire Blvd #1800
Los Angeles CA 90017
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Servicing Santa Monica, Burbank, Hollywood, Pasadena, West Covina, Downtown Los Angeles, Inglewood, Long Beach, Torrance, Anaheim and surrounding areas.
Customer Service Onsite Training
We deliver onsite or in-house training anywhere in the United States. Obtain a quotation for private group training.