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Business Etiquette

Chicago, Los Angeles

Displaying good business etiquette behavior will mean clients are more likely to trust and want to do business with you.

In today's competitive and uncertain times, workers must learn to quickly adapt, integrate and succeed in diverse work environments.

Onsite training available countrywide.

Course summary

Business Etiquette for Today's Workforce

On this workshop you will learn how to conduct yourself professionally in social situations, proper dining etiquette, how to dress, what to say (or write) and what not to say (or write), meeting etiquette, travel tips and more.

1 Day | $350.00

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What's Included

Certificate of Course Completion
Training Manual
FREE Class Repeat

Learning objectives

  • Understanding the importance of business etiquette
  • How to meet and greet
  • Making a favorable first impression
  • Dining etiquette
  • Restaurant etiquette
  • Email etiquette
  • Telephone etiquette
  • Thank you notes and formal letters
  • Dressing appropriately
  • International etiquette

Detailed course outline

  • Understanding Etiquette
    • Etiquette Defined
    • The Importance of Business Etiquette
  • Networking for Success
    • Creating an Effective Introduction
    • Making a Great First Impression
    • Minimizing Nervousness
    • Using Business Cards Effectively
    • Remembering Names
  • The Meet and Greet
    • The Three-Step Process
    • The Four Levels of Conversation
  • Dining Etiquette
    • Understanding Your Place Setting
    • Using Your Napkin
    • Eating Your Meal
    • Table Manners
    • Sticky Situations and Possible Solutions
  • Restaurant Etiquette
    • Your Arrival
    • Ordering in a Restaurant
    • Foods to Avoid
    • About Alcoholic Beverages
    • Paying the Bill
    • Tipping
  • Email Etiquette
    • Addressing Your Message
    • Grammar and Acronyms
    • Top 5 Technology Tips
  • Telephone Etiquette
    • Developing an Appropriate Greeting
    • Dealing with Voicemail
    • Cell phone Do's and Don'ts
  • The Written Letter
    • Thank You Notes
    • Formal Letters
    • Informal Letters
  • Meeting Etiquette
    • 10 Rules for meetings
  • Dressing for Success
    • The Meaning of Colors
    • Interpreting Common Dress Codes
    • Deciding What to Wear
  • International Etiquette
    • General Rules
    • Important Points
    • Preparation Tips

Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class.



230 W Monroe St
IL 60606View Map

Guaranteed to Run Limited Seats Left

Class times: 9.00am to 4.30pm

Servicing Lake Forest, Highland Park, Evanston, Downtown
Chicago, Des Plaines, Arlington Heights, Aurora, Naperville,
Joliet, South Chicago and surrounding areas

Other Cities

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Los Angeles

915 Wilshire Blvd
Los Angeles
CA 90017View Map

Guaranteed to Run Limited Seats Left

Class times: 9.00am to 4.30pm

Servicing Anaheim, Burbank, Covina, Downtown, Fullerton,
Irvine, Long Beach, Northridge, Pasadena, San Bernardino,
Santa Monica, Van Nuys, Ventura and surrounding areas.

Choosing the right class

Meet the trainers


"Business skills play a vital role in the success of an organization. No matter what industry you are a part of, there are definite skills you need to possess in order to provide a high level of service. I have been working with organizations for the last 18 years to improve communication, productivity and service levels."


"My passions are writing, public speaking and coaching. Knowing how to communicate with clients and peers is key to your success in today's business world. I look forward to helping you reach your potential on one of my classes."

Recent student feedback

5.0 stars Juana was absolutely amazing. I enjoyed the way she conducted her class - very professional yet personable - and she touched on everything I could have expected and more. I am confident I will thrive with the insight, wisdom, and advice she shared with me and the knowledge she gave me.
4.9 stars Juana was a phenomenal instructor! She was well versed in all the topics and was able to clarify the questions I had. I am going to recommend this course to my organization.
5.0 stars I am so glad I came in for this refreshing course. I am taking away valuable lessons in communication and a better sense of where I am going and what I am capable of in the world of business. I will definitely be taking more courses through Training Connection.

How to register

Register here

Why train with us?

4.8 / 5

based on 78 reviews

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