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Business Communication

Chicago, Los Angeles

Better communication skills (with colleagues and clients) can give an organization a huge competitive advantage.

Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will result in greater efficiency, more creativity and improved problem-solving.

Onsite training available countrywide.

Course summary

Effective Business Communication

This course is designed to help you improve your communication skills with clients, vendors and colleagues. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.

1 Day | $350.00

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What's Included

Certificate of Course Completion
Training Manual
FREE Class Repeat

Learning objectives

Upon successful completion of this course trainees will be able to:

  • Understand different communication styles and techniques
  • Make a good first impression
  • Build rapport with people
  • Listen effectively
  • Ask and answer questions
  • Promote ideas and handle negotiations
  • Deliver and receive constructive criticism
  • Communicate better with supervisors, colleagues and vendors
  • Understand how communication can define a company's culture.

Detailed course outline

  • First impressions and building rapport
    • The importance of first impressions
    • Communicating to build rapport
    • Building positive relationships
  • Verbal communication skills
    • Listening vs hearing
    • Seven ways to listen better
    • Understanding active listening
    • Sending good signals to others
    • Asking good questions
    • Communicating with power
  • Non-verbal communication skills
    • Body language
    • The signals you send to others
    • It's not what you say, it's how you say it
  • Influencing skills
    • Seeing the other side
    • Building a bridge
    • Giving in without giving up
  • Bringing people to your side
    • A dash of emotion
    • Plenty of facts
    • Bringing it all together
  • Sharing your opinion
    • Using I-messages
    • Disagreeing constructively
    • Building consensus
  • Negotiation basics
    • Preparation
    • Opening
    • Bargaining
    • Closing
  • Communication with supervisors
    • Understanding supervisor styles
    • Tips for communicating with supervisors
  • Communication with Colleagues
    • Guidelines for communicating with colleagues
    • Take steps to apologize to subordinates
    • Use appropriate steps to refuse subordinates requests
    • Delivering and receiving constructive criticism
  • Communication with vendors
    • Reject a contract without rejecting the vendor
    • Address a complaint to a vendor

Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class.



230 W Monroe St
IL 60606View Map

Guaranteed to Run Limited Seats Left

Class times: 9.00am to 4.30pm

Servicing Arlington Heights, Aurora, Bollingbrook, Chicago Loop,
Deerfield, Des Plaines, Evanston, Highland Park, Joliet, Naperville,
Schaumburg, Skokie, South Chicago and surrounding areas.

Other Cities

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Los Angeles

915 Wilshire Blvd
Los Angeles
CA 90017View Map

Guaranteed to Run Limited Seats Left

Class times: 9.00am to 4.30pm

Servicing Anaheim, Burbank, Covina, Downtown, Fullerton,
Irvine, Long Beach, Northridge, Pasadena, San Bernardino,
Santa Monica, Van Nuys, Ventura and surrounding areas.

Choosing the right class

Meet the trainers


"Business skills play a vital role in the success of an organization. No matter what industry you are a part of, there are definite skills you need to possess in order to provide a high level of service. I have been working with organizations for the last 18 years to improve communication, productivity and service levels."


"My passions are writing, public speaking and coaching. Knowing how to communicate with clients and peers is key to your success in today's business world. I look forward to helping you reach your potential on one of my classes."

Recent student feedback

5.0 stars Just wanted to add that the instructor is doing an amazing job, this is my second class with her and I have signed up for another one in a month. Hope to hear that she will be giving more classes that will pertain to me in the future, thanks and keep up the good work!!!
5.0 stars Jeannette did a great job of making the lessons and examples relatable. I especially liked her conversational tone. I would highly recommend this class to any of my co-workers or friends.
5.0 stars I have sent several of my coworkers to this company for training before I came to a class myself. They all raved about the class material, the instructors and how much learned from taking the classes. I would whole-heartedly agree and will make sure to tell everyone that ever needs to take a training class to come here. Juana was wonderful. She listened well, made examples that were appropriate to my life and needs and took the time to work on the difficulties that I specifically had. I can't say enough good things about the instructors. I am walking away from the class with skills that I can really use.
5.0 stars The instructor was amazing! She got us involved and had real world experiences to help us retain the knowledge and see the bigger teacher. I would definietly take a class again at Training Connection and absolutley take a class with this instructor Jeannette again!

How to register

Register here

Why train with us?

4.7 / 5

based on 168 reviews

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