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Customer Service Training Course

Chicago, Los Angeles

Looking for customer service training in Chicago or Los Angeles?

We run public customer service classes as well as onsite customer service training across the country.

Live face-to-face instructor. All classes guaranteed to run!

Delivering excellent customer service is paramount to any organization's long-term survival. Our customer service course will provide trainees with the tools and skills to provide outstanding customer service to your customers and thereby creating a loyal customer base.

Onsite Customer Service training available countrywide.

Course Summary

cust-serv logo

Exceptional Customer Service

The focus of the training is to ensure increased customer satisfaction, increased repeat business, increased customer referrals, increase sales and a decreased staff turnover.

1 Day | $350.00

Book this course

Class Timetable

Past Student Reviews

What's Included

Certificate of Course Completion
Training Manual
FREE Class Repeat

Learning objectives

  • Making a good first impression
  • Maintaining a positive and courteous attitude
  • Reading body language
  • Asking questions and listening skills
  • Establishing rapport and building relationships
  • Interacting with customers face to face
  • Interacting with customers over the phone
  • Interacting with customers via email
  • Dealing with difficult customers
  • Knowing when to escalate
  • 10 Things to wow every time

Detailed course outline

  • The Basics
    • Who Are Customers? (internal/external)
    • What is Customer Service?
    • Who Are Customer Service Providers?
  • Establishing Your Attitude
    • Appearance Counts!
    • The Power of a Smile
    • Staying Energized
    • Staying Positive
  • Identifying and Addressing Their Needs
    • Understanding the Customer's Problem
    • Staying Outside the Box
    • Meeting Basic Needs
    • Going the Extra Mile
  • Generating Return Business
    • Following Up
    • Addressing Complaints
    • Turning Difficult Customers Around
  • Face-to-Face Customer Service
    • Greeting the Customer
    • Dealing with Requests
    • Looking for Opportunities to Help
    • The Advantages and Disadvantages
    • Using Body Language to Your Advantage
    • Ending the Interaction
  • Telephone Customer Service
    • Listening Carefully
    • Saying Hello: The Opener
    • The Advantages and Disadvantages
    • Telephone Etiquette
    • Tips and Tricks
    • The Closer
  • Email Customer Service
    • What does the Customer Expect?
    • Being Accessible
    • The Advantages and Disadvantages
    • Email Etiquette
    • Tips and Tricks
    • Examples: Chat or e-mail
  • Recovering Difficult Customers
    • De-Escalating Anger
    • Establishing Common Ground
    • Setting Your Limits
    • Managing Your Own Emotions
  • Understanding When to Escalate
    • Dealing with Vulgarity
    • Coping with Insults
    • Dealing with Legal and Physical Threats
  • Ten Things You Can Do To WOW Every Time
    • Ten Tips

Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class.

Timetable

Chicago

230 W Monroe St
#610
Chicago
IL 60606View Map


Guaranteed to Run Limited Seats Left

Class times: 9.00am to 4.30pm

Servicing Arlington Heights, Aurora, Bollingbrook, Chicago Loop,
Deerfield, Des Plaines, Evanston, Highland Park, Joliet, Naperville,
Schaumburg, Skokie, South Chicago and surrounding areas.

Los Angeles

915 Wilshire Blvd
#1800
Los Angeles
CA 90017View Map


Guaranteed to Run Limited Seats Left

Class times: 9.00am to 4.30pm

Servicing Anaheim, Burbank, Covina, Downtown, Fullerton,
Irvine, Long Beach, Northridge, Pasadena, San Bernardino,
Santa Monica, Van Nuys, Ventura and surrounding areas.

Other Cities

Request onsite training quote

Choosing the right course

Recent student feedback

4.8 stars Juana was an incredible instructor! This class was great and a real blessing for me! She answered any question I had without hesitation! I strongly believe she is a great instructor, who actually cared about the information we receive! - OscarOscar Jimenez
Sister City International Airline
4.9 stars Carol did a phenomenal job! Was very engaging and informative. I plan on incorporating this in our Client Success Department. Would recommendZach Goulhiane
Productivity Point Global
5.0 stars Juana Wooldridge was an awesome speaker and teacher would recommend everyone to take this class she is an insperation to all.Floret Daniels
Rush University Medical Center
5.0 stars WOW, Carol is absolutely amazing! She is grounded, created a very safe space, authentic, powerful, on-point, passionate, masterful, insightful, present and beautiful! This has been one of the best courses I have taken in my professional career. Thank you Carol!Michael Rahman
REME

How to Register

Register here

Resources

Phone Customer Service
Email Customer Service
In-Person Customer Service
Reducing Physical Fatigue during Customer Service
The Groupon Effective on Customer Service
How to start Positive in Customer Service
5 Words to avoid in Customer Service
Benefits of Customer Service training
Business Skills Training Resources

Why train with us?

4.8 / 5

based on 469 reviews

Fresh Peet's Coffee brewed every day FREE Class Repeat with each course