Carol was amazing. She had a very organized and clear way of describing things. She was always open to questions and comments, but also kept us on track. So many of the ideas and things she taught us will really apply to my situation and help me to be more focused and successful.

This was a great course, better than I expected it to be. I think that we received valuable information and this course gave me information to evaluate my personal time and my work time. It showed me the importance of balance and provided great tips and physical tools to manage my time. I have great information to take back with me and already have an action plan to execute when I return. I am excited and less overwhelmed, I feel prepared to improve and succeed. Thank You Carol, you were a great instructor today.

Very insightful, clear and valuable training. I've gone through various other training courses and I'm glad to learn new things to add to my Customer Service toolkit. Carol was awesome and very personable and relatable.