Communication plays a fundamental role in all facets of business. Better communication skills can give an organization a huge competitive advantage. Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will also result in greater efficiency, innovation and transparency.
This Business Communication course is designed to help participants improve their communication with colleagues and clients. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.
Upon successful completion of this course trainees will be able to:
In this unit we look at what makes a great communicator, and the 4 basic principles and techniques great communicators share.
Understanding different styles is important, not only for tailoring your own communication, but for communicating with others that use these styles.
In this unit, we look at basic human nature to get a better understanding of people. This will allow you to become a skillful communicator, with the ability to build rapport and influence others with ease.
In this unit you learn to match your nonverbal with your message, eliminate barriers, eliminate weak and vague words, and make sure you are fully understood.
Shutdowns (or put downs) are a destructive method of shutting down communication, and discouraging healthy debate.
In this unit we learn the value of listening before evaluating your current listening skills. We discuss the 4 different listening skills, and identify barriers to effective listening before learning new techniques to improve your listening.
First and last impressions matter. In this unit, we look at how to build rapport, read body language, the power of questions and funding the right voice and tone.
An I-message is a technique used to provide feedback in a manner that avoids judgment or assigning blame. Using engaging language will also improve your ability to motivate and inspire others and gain buy-in.
In this unit you will learn to speak from the heart (not just the brain). You will learn the 7 C’s of effective communication etiquette.
In this unit you will learn the importance of Emotional Intelligence and how to provide constructive criticism. When is it appropriate to provide verbal versus written criticism. We also discuss intercultural communication and the Politeness theory.
Here we discuss some guidelines for communicating with co-workers in a respectful way. Communicating with supervisors can be tricky, so we look at best practice for that.
Our outlines are a guide to the content covered in a typical class. We may change or alter the course topics to meet the objectives of a particular class.
"This course was much better than I had anticipated. It was very interactive and provided insightful, real-world scenarios. I really enjoyed the course!"Julie Garcia | City of Manhattan Beach
"Carol was incredible! I came into this experience optimistic that I'd learn something but honestly, Carol exceeded my expectations and I intend to take more of her classes! "Hayley Kuniansky | What Goes Around NYC
"GREAT COURSE! The teacher was amazing and the examples were very relatable and understandable! I am very appreciative of this learning experience and will recommend this course to anyone! Thank you so much for this opportunity"Kendrick Jones | Charles R. Drew
"Our instructor was awesome, full of energy and positive. I felt very welcomed and would love to attend more classes with her. I also learned a lot and hope to implement what I have learned at work."Crystal Stephens | Organic by Nature
"Carol is magical. She made the class fly by. She is smart and passionate and kind and thoughtful. I wish I could take her home with me. Her class was so thoughtful on all subject matters that I want to send my assistant here to take her class and even speak to my HR department about possible group sessions for other colleagues. What she teaches is often over looked with the newer generation of people and she offers value for any growing or tenure professional. "Erica Denning | Sega
We have trained thousands of employees from all different industries.
Happier and less stressed workplace
Low staff turnover
More efficient workforce
Training can be fully customized to address any existing challenges facing your organization.Obtain Pricing
Our training center is located in Downtown Los Angeles. Our address is 915 Wilshire Blvd, Suite 1800, Los Angeles CA 90017.
Our Business Communication classes start at 9.00am and finish at approximately 4.30pm. We take an hour lunch break around 12.15pm.
Yes, we service the greater Los Angeles metro including Anaheim, Burbank, Covina, Downtown, Fullerton, Irvine, Long Beach, Northridge, Pasadena, San Bernardino, Santa Monica, Van Nuys, Ventura and surrounding areas.
Our trainers can also travel anywhere in the country to deliver Business Communication training. Obtain a quotation for onsite Business Communication training.