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Business Communication Course

Chicago, Los Angeles

Better communication skills (with colleagues and clients) can give an organization a huge competitive advantage

Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will result in greater efficiency, more creativity and improved problem-solving.

Live face-to-face training. All classes guaranteed to run.

Onsite training available countrywide.

Course Summary

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Effective Business Communication

This Business Communication course is designed to help you improve your communication skills with other people in your workplace. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.

1 Day | $350.00

Book this course

Class Timetable

Past Student Reviews

What's Included

Certificate of Course Completion
Training Manual
FREE Class Repeat

Learning objectives

Upon successful completion of this course trainees will be able to:

  • Understand different communication styles and techniques
  • Make a good first impression
  • Build rapport with people
  • Listen effectively
  • Ask and answer questions
  • Promote ideas and handle negotiations
  • Deliver and receive constructive criticism
  • Communicate better with supervisors, colleagues and vendors
  • Understand how communication can define a company's culture.

Detailed course outline

  • First impressions and building rapport
    • The importance of first impressions
    • Communicating to build rapport
    • Building positive relationships
  • Verbal communication skills
    • Listening vs hearing
    • Seven ways to listen better
    • Understanding active listening
    • Sending good signals to others
    • Asking good questions
    • Communicating with power
  • Non-verbal communication skills
    • Body language
    • The signals you send to others
    • It's not what you say, it's how you say it
  • Influencing skills
    • Seeing the other side
    • Building a bridge
    • Giving in without giving up
  • Bringing people to your side
    • A dash of emotion
    • Plenty of facts
    • Bringing it all together
  • Sharing your opinion
    • Using I-messages
    • Disagreeing constructively
    • Building consensus
  • Negotiation basics
    • Preparation
    • Opening
    • Bargaining
    • Closing
  • Communication with supervisors
    • Understanding supervisor styles
    • Tips for communicating with supervisors
  • Communication with Colleagues
    • Guidelines for communicating with colleagues
    • Take steps to apologize to subordinates
    • Use appropriate steps to refuse subordinates requests
    • Delivering and receiving constructive criticism
  • Communication with vendors
    • Reject a contract without rejecting the vendor
    • Address a complaint to a vendor

Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class.

Timetable

Chicago

230 W Monroe St
#610
Chicago
IL 60606View Map

  • Effective Business Communication
  • Oct 17Book
  • Nov 21Book
  • Dec 23Book


Guaranteed to Run Limited Seats Left

Class times: 9.00am to 4.30pm

Servicing Arlington Heights, Aurora, Bollingbrook, Chicago Loop,
Deerfield, Des Plaines, Evanston, Highland Park, Joliet, Naperville,
Schaumburg, Skokie, South Chicago and surrounding areas.

Los Angeles

915 Wilshire Blvd
#1800
Los Angeles
CA 90017View Map

  • Effective Business Communication
  • Oct 24Book
  • Dec 2Book


Guaranteed to Run Limited Seats Left

Class times: 9.00am to 4.30pm

Servicing Anaheim, Burbank, Covina, Downtown, Fullerton,
Irvine, Long Beach, Northridge, Pasadena, San Bernardino,
Santa Monica, Van Nuys, Ventura and surrounding areas.

Other Cities

Request onsite training quote

Choosing the right course

Recent student feedback

5.0 stars The instructor was amazing! She got us involved and had real world experiences to help us retain the knowledge and see the bigger teacher. I would definietly take a class again at Training Connection and absolutley take a class with this instructor Jeannette again!Wendy Schneider
Radiant Solutions Corp.
5.0 stars I have sent several of my coworkers to this company for training before I came to a class myself. They all raved about the class material, the instructors and how much learned from taking the classes. I would whole-heartedly agree and will make sure to tell everyone that ever needs to take a training class to come here. Juana was wonderful. She listened well, made examples that were appropriate to my life and needs and took the time to work on the difficulties that I specifically had. I can't say enough good things about the instructors. I am walking away from the class with skills that I can really use.Karen Nelson
Family Health Network
4.7 stars Juana was very inspirational and very passionate about her training. She clearly cares about the success of her students and used personal and vulnerable stories to connect with the class. Communication is definitely her strong point, and she is engaging in every way. Was a great class!Catalina Gaete
Inheriting Wisdom
5.0 stars This class was so personalized and tailored to my needs. She went above and beyond of my expectations! I feel prepared to go back to my workplace with a renewed since of confidence and excitement. We worked to help me communicate with my supervisor which is something I really struggle with and I feel so much better after taking this course. Katy Ann Searcy
Course Horse

How to Register

Register here

Resources

Body Language Basics
Reading Body Language
Body Language Mistakes
Verbal Communication Tips
Actively Listening Tips

Benefits of Building Rapport
Communication Training Resources
Negotiation Basics
Preparing for Negotiation
Laying the Groundwork for Negotiation
Handling Cristi Constructively
Business Communication Resources Library

Why train with us?

4.8 / 5

based on 330 reviews

Fresh Peet's Coffee brewed every day FREE Class Repeat with each course