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Business Communication Training Resources


Below you will find useful informational articles on how to improve the way you communicate. We also run business communication classes in Chicago and Los Angeles.


Communication Learning Resources:


The Basics of Body Language

Communication via gesturesThe ability to interpret body language is a skill that will enhance anyone’s career. Body language is a form of communication, and it needs to be practiced like any other form of communication. Whether in sales or management, it is essential to understand the body language of others and exactly what your own body is communicating. Read more.


Reading Body Language
Looking for clues in Body LanguageWe are constantly reading the body language of others, even when we are not aware of it. Actively reading body language, however, will provide valuable insight and improve communication. Pay attention to the positions and movements of people around you. Specifically their head positions, physical gestures, and eyes. Read more.


Avoiding Body Language Mistakes
Common Body Language mistakesThere are different factors that will create false body language signals. This is why it is so important to examine the positions and gestures as a whole when attempting to interpret body language. To prevent body language mistakes, become aware of these factors and think carefully when reading body language. Read more.


Good Face-to-Face Communication Tips

Communication via gesturesCommunication skills are important skills that help you deal well with other people at work and in your personal life. Being successful and happy at work, in your friendships and in your family relationships all depend on effective communication. Read more.


What is Active Listening?
Looking for clues in Body LanguageActively listening is defined as a way of listening and responding to another person that improves mutual understanding. Through actively listening you are making a conscious effort to hear not only what the another person is saying but, more importantly, try to understand the complete message being sent. Active listening helps build rapport, understanding, and trust. Read more.


Benefits of Building Rapport
Common Body Language mistakesPeople like themselves, that is basic human nature. People are also more receptive towards others who are similar to them or have similar backgrounds to them. Once you have rapport with someone, there is a mutual liking and trust. The benefits to building rapport with someone is that they will be much more likely to want to do business with you, share information, recommend you to others and support your ideas. Improved sales, productivity and teamwork can all result from building rapport with colleagues and clients. Read more.


Negotiation Basics
Communication via gesturesIn this article we will look at two different types of negotiation. We’ll consider the three phases of very negotiation and the skills needed to become an effective negotiator. Read more.


Preparing for Negotiation
Looking for clues in Body LanguageLike any challenging task, negotiation requires preparation. Before you begin a negotiation, you need to define what you hope to get out of it, what you will settle for, and what you consider unacceptable. You also need to prepare yourself personally. The key to personal preparation is to approach the negotiation with self-confidence and a positive attitude. Read more.


Laying the Groundwork for Negotiation
Common Body Language mistakesIn this article we consider other aspects of preparation: setting the time and place, establishing common ground, and creating a negotiating framework. Even at this early stage it is important to have certain principles in place. Read more.


How to Handle Criticism
Common Body Language mistakesThis has to be the best advice of all time I first read in my teens from the book “How to Win Friends and Influence People” written by Dale Carnegie. Certainly, there is an art to being diplomatic to win cooperation when giving criticism. When it comes to taking criticism, how do we know we are handling it well? Read more.


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