Communication plays a fundamental role in all facets of business. Better communication skills can give an organization a huge competitive advantage. Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will also result in greater efficiency, innovation and transparency.
This Business Communication training course is designed to help participants improve their communication with colleagues and clients. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.
Upon successful completion of this business communication training course trainees will be able to:
In this unit we look at what makes a great communicator, and the 4 basic principles and techniques great communicators share.
Understanding different styles is important, not only for tailoring your own communication, but for communicating with others that use these styles.
In this unit, we look at basic human nature to get a better understanding of people. This will allow you to become a skillful communicator, with the ability to build rapport and influence others with ease.
In this unit you learn to match your nonverbal with your message, eliminate barriers, eliminate weak and vague words, and make sure you are fully understood.
Shutdowns (or put downs) are a destructive method of shutting down communication, and discouraging healthy debate.
In this unit we learn the value of listening before evaluating your current listening skills. We discuss the 4 different listening skills, and identify barriers to effective listening before learning new techniques to improve your listening.
First and last impressions matter. In this unit, we look at how to build rapport, read body language, the power of questions and funding the right voice and tone.
An I-message is a technique used to provide feedback in a manner that avoids judgment or assigning blame. Using engaging language will also improve your ability to motivate and inspire others and gain buy-in.
In this unit you will learn to speak from the heart (not just the brain). You will learn the 7 C’s of effective communication etiquette.
In this unit you will learn the importance of Emotional Intelligence and how to provide constructive criticism. When is it appropriate to provide verbal versus written criticism. We also discuss intercultural communication and the Politeness theory.
Here we discuss some guidelines for communicating with co-workers in a respectful way. Communicating with supervisors can be tricky, so we look at best practice for that.
Our outlines are a guide to the content covered in a typical class. We may change or alter the course topics to meet the objectives of a particular class.
"This course was much better than I had anticipated. It was very interactive and provided insightful, real-world scenarios. I really enjoyed the course!"Julie Garcia | City of Manhattan Beach
"Our instructor was awesome, full of energy and positive. I felt very welcomed and would love to attend more classes with her. I also learned a lot and hope to implement what I have learned at work."Crystal Stephens | Organic by Nature
"Carol was incredible! I came into this experience optimistic that I'd learn something but honestly, Carol exceeded my expectations and I intend to take more of her classes! "Hayley Kuniansky | What Goes Around NYC
"GREAT COURSE! The teacher was amazing and the examples were very relatable and understandable! I am very appreciative of this learning experience and will recommend this course to anyone! Thank you so much for this opportunity"Kendrick Jones | Charles R. Drew
"This was the best experience I have ever had in a class room. This course taught me many things I did not know. Carol even took the time to help me with my phone call anxiety I have! It was fantastic!"Kayla Muscari | Hot 'n Juicy Crawfish
We have trained thousands of employees from all different industries.
Happier and less stressed workplace
Low staff turnover
More efficient workforce
This communication skills training can be fully customized to address any existing challenges facing your organization.Obtain Pricing
Yes, our Business Communication training classes are taught by live trainers in a Zoom online classroom.
Our classes times are as follows:
9.00am to 4.00pm (Pacific)
11.00am to 6.00pm (Central)
12.00pm to 7.00pm (Eastern)
A 30-45 minute lunch break is taken.
Yes, we provide both online and onsite group training countrywide. Obtain a quotation for onsite Business Communication training.