Online Business
Communication Training

Online Instructor-led Communication Classes

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Online Business Communication Course

Communication plays a fundamental role in all facets of business. Better communication skills can give an organization a huge competitive advantage. Not only does it help build a positive working environment with fewer grievances and less staff turnover, but it will also result in greater efficiency, innovation and transparency.

This Business Communication training course is designed to help participants improve their communication with colleagues and clients. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.

Group Business Communication training available countrywide.

Book a Business Communication Class

What's Included

  • Class certificate
  • Training materials
  • FREE refresher class valid for 6 months
  • Small class sizes


1 Day

Detailed Course Outline

Learning Objectives

Upon successful completion of this business communication training course trainees will be able to:

  • Know what makes a great communicator
  • Understand different communication styles and techniques
  • Make a good first impression
  • Build rapport with people
  • Read body language
  • Listen effectively
  • Ask and answer questions
  • Promote ideas and inspire and motivate buy-in
  • Deliver and receive constructive criticism
  • Communicate better with supervisors, colleagues and vendors
  • Understand how communication can define a company's culture.
Business Communication

Lesson Summaries

In this unit we look at what makes a great communicator, and the 4 basic principles and techniques great communicators share.

Understanding different styles is important, not only for tailoring your own communication, but for communicating with others that use these styles.

In this unit, we look at basic human nature to get a better understanding of people. This will allow you to become a skillful communicator, with the ability to build rapport and influence others with ease.

In this unit you learn to match your nonverbal with your message, eliminate barriers, eliminate weak and vague words, and make sure you are fully understood.

Shutdowns (or put downs) are a destructive method of shutting down communication, and discouraging healthy debate.

In this unit we learn the value of listening before evaluating your current listening skills. We discuss the 4 different listening skills, and identify barriers to effective listening before learning new techniques to improve your listening.

First and last impressions matter. In this unit, we look at how to build rapport, read body language, the power of questions and funding the right voice and tone.

An I-message is a technique used to provide feedback in a manner that avoids judgment or assigning blame.
 Using engaging language will also improve your ability to motivate and inspire others and gain buy-in.

In this unit you will learn to speak from the heart (not just the brain). You will learn the 7 C’s of effective communication etiquette.

In this unit you will learn the importance of Emotional Intelligence and how to provide constructive criticism. When is it appropriate to provide verbal versus written criticism. We also discuss intercultural communication and the Politeness theory.

Here we discuss some guidelines for communicating with co-workers in a respectful way.
 Communicating with supervisors can be tricky, so we look at best practice for that.

Our outlines are a guide to the content covered in a typical class. We may change or alter the course topics to meet the objectives of a particular class.

Meet the trainers

We have a team of experienced business communication trainers

Business Communication classes - 5 rating

Google 4.8 star By 358 trainees

Group Business Communication Training

We have trained thousands of employees from all different industries.

Improving the communication between employees has tremendous benefits for any organization.

Happier and less stressed workplace

Happier and less stressed workplace

Low staff turnover

Low staff turnover

More efficient workforce

More efficient workforce

Great profitability

Great profitability

This communication skills training can be fully customized to address any existing challenges facing your organization.

Obtain Pricing

Group Training Quotation

Choose your Training Format


Are your online Business Communication classes taught by a live trainer?

Yes, our Business Communication training classes are taught by live trainers in a Zoom online classroom.

What are the Business Communication class times?

Our classes times are as follows:

9.00am to 4.00pm (Pacific)
11.00am to 6.00pm (Central)
12.00pm to 7.00pm (Eastern)

A 30-45 minute lunch break is taken.

Can you deliver group Business Communication training onsite at our location?

Yes, we provide both online and onsite group training countrywide. Obtain a quotation for onsite Business Communication training.


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