Testimonials

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Summer McQuoid | National Restaurant Association

The Customer Service class was smart and organized. The positive attitude from the instructor and interactive situations made learning fun again!!

5.0

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Hanan Abusoud | Nielsen Massey Vanillas

Truly enjoyed the course. Juana's personality is exceptional and her view points on the business world really promote deeper thinking and encouragement to become a better leader in the workplace.

5.0

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Oscar Jimenez | Sister City International Airline

Juana was an incredible instructor! This class was great and a real blessing for me! She answered any question I had without hesitation! I strongly believe she is a great instructor, who actually cared about the information we receive!

5.0

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Cindy Guadarrama | Unified CML

This Customer Service seminar was beyond what I expected. Their Customer service speaker gave an amazing class. She was full of energy and keeps your attention. I have a better understanding of my position and how to handle things differently and how to be efficient in different areas with customers. Great class. I would recommend this to any company that would like to better their employees' communication skills.

5.0

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Memorie Camargo | Amanecer Community Counseling Services

Carol was a delight! Coming into this training I mentally prepared myself to be bored, but not once did Carol not have my attention. From beginning to end she was enthusiastic, knowledgeable & as sweet as can be. I have never been to a training that I enjoyed as much as this one. I love that the class is intimate and interactive. If I could hire Carol as a life coach I would. Thank you so much for this great experience and all of the great information.

5.0

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Alonso Parra | REME

Very insightful, clear and valuable training. I've gone through various other training courses and I'm glad to learn new things to add to my Customer Service toolkit. Carol was awesome and very personable and relatable.

4.9

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Michael Moss | GCAP Services

Carol was exceptional. She did a fantastic job of presenting the course materials in a way that was clear, concise and consistent throughout the day. I found value in the information provided and the way in which it was taught. I would definitely recommend this course to others.

5.0

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Veronica Tucker | CICS-Loomis Primary Academy

Not only was this a great customer service training, but a life-changing experience for me. I really enjoyed Juana Wooldridge today. I would recommend her not only for customer service training but for motivational speaking. She made me realize some things about myself that I never even knew. A real eye-opener and probably one of the best 7 hours spent of my life.

5.0

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Vanessa Soto | CaesarStone

I really enjoyed this class and take with me a lot of valuable strategies that I will use in my current position and moving forward. The instructor had great hands-on activities and made it a fun experience; as well as, an informative class.

5.0

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Michael Rahman | REME

WOW, Carol is absolutely amazing! She is grounded, created a very safe space, authentic, powerful, on-point, passionate, masterful, insightful, present and beautiful! This has been one of the best courses I have taken in my professional career. Thank you Carol!

5.0

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Meloney Zeeb | Envoy Health

I learned a great deal from my training today, both for my professional and personal development. Lena was excellent! She used a number of different approaches to help me understand and listened to my thoughts and views. I would encourage others to attend this workshop.

5.0

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Lauren Megger | onShore

This class provided a new perspective on customer service that I think will be very beneficial to me in the future. I think a lot of people in customer service have heard all the basics, but this training went deeper and was really able to connect the work to me personally. I thought it was very interesting and fun

5.0

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Cristina Velazquez | TUKATECH, Inc.

I highly appreciate all the information that was communicated to me so I can have a better understanding of where I stand and what can I do to better myself. The instructor was very friendly and she was very understandable. I am going to take this to my COO and let him know that she also comes on-site to train because we need it at our company. Thank you so much!!!

5.0

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Ruquaiyah Wilson | Federal Reserve Bank of Chicago

Lena was very knowledgeable and helpful with questions regarding every aspect of customer service. I appreciated Lena's technique for dealing with situations. She had the students to act out situations which helped us overcome some of the obstacles we as Customer Service Reps deal with on a daily basis. I highly recommend this course to others in my workplace.

5.0

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Yenny Marino | Powder Blue Productions

It strongly helped me realizing my own mistakes when it comes to customer service. Words, attitudes, gestures that sometimes are not recognized by the representative by phone, in person, or by email. Great class and amazing feedback!

5.0