Detailed Course Outline
Learning Objectives
Upon successful completion of this business leadership course trainees will be able to:
- Deliver constructive feedback
- Develop a confident, professional leadership style
- Supervise former co-workers or friends
- Communicate clear instructions to employees
- Manage employee confrontations
- Establish credibility quickly
- Conduct effective performance appraisals
- Develop techniques to conduct more effective job interviews
- Manage a variety of attitude problems
- Use active listening techniques to really hear employees
- Use effective Delegation Techniques
- Develop a Personal Action Plan
- Build a high-performance team
