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Customer Service Training Courses Testimonials

4.8 / 5

based on 391 reviews

Below is a sample of testimonials from students who recently completed one of our Customer Service training courses. Please click on the following link to read more about our Customer Service classes in Chicago and Los Angeles.

5.0 stars Not only was this a great customer service training, but a life changing experience for me. I really enjoyed Juana Wooldridge today. I would recommend her not only for customer service training but for motivational speaking. She made me realize some things about myself that I never even knew. A real eye opener and probably one of the best 7 hours spent of my life. I look forward to reading her book and hopefully keeping in touch with her.
5.0 stars Allyncia was a very energetic speaker and keeps your attention. Definitely not boring and she is very cool. Learned a lot of tips to improve myself about things I would not have noticed in my everyday mannerisms.
5.0 stars This was a great training and the instructor was on-point. I love her energy.
5.0 stars This session really open my eyes on how I deal with our customers, most and for most is making sure the customer feels important! Allowing the customer to make decisions meaning give options instead of NO.
5.0 stars The teacher Allyncia was wonderful. She was very funny and lively and made the class more interesting. She was very engaged with the class.
5.0 stars Juana Wooldridge was an awesome speaker and teacher would recommend everyone to take this class she is an insperation to all.
4.8 stars Rich is a real professional. I took 5 pages of notes and truly will take lots of great ideas back to the office to share with others and to implement right away.
5.0 stars The class was very helpful and Juana Wooldridge was wonderful instructor.
5.0 stars I feel this course definitely will help me improve my basic knowledge of customer service. Coming from a person to person atmosphere, it was nice to get some call center education. And I can see where I can take this education to the front lines of face to face customer service, as well as adding to my resume the education in call center customer service, so I can possibly move my way up in my professional career.
4.3 stars I do appreciate that our company has invested in a number of us to participate in building a world class Customer Service Team. Having been in a customer service role for most of my career, Rich Kerr help me today with a fresh reminder of the importance a quality customer service. Being the Customer Service Lead for our division, today's class will help me to raise our level and expectations of our team. Thank You
5.0 stars I really enjoyed my class today, I think that I will be able to use what i have learned on Friday when I return to work.
5.0 stars I thought Allyncia was great. She mixed humor with the course which keeps it interesting. Thank ou
4.4 stars this course made you aware of all senses that need to be used in communicating with client's. What to do, versus - not what to do Very helpful and insightful.
5.0 stars Had an awesome experience in my training for customer service. Have been blessed to have Juana as my instructor! Hope I get another opportunity with this facility in training.
5.0 stars This Customer Service seminar was beyond what I expected. Their Customer service speaker gave an amazing class. She was full of energy and keeps your attention. I'm glad I attended this class. i have me a better glimpse understand of my position and how to handle things differently and how to be efficient in different areas with customers. Great Class recommend this to any company that's would like to better their employees communication skills.
5.0 stars Everything was wonderful and my instructor was the best. I would highly recommend this Customer Service training. Looking forward to more training sessions with you in the future.
5.0 stars The instructor very professional and friendly. She was very insightful and her scenarios were very helpful. I would recommend her course to anyone who wanted to improve their customer service skills.
5.0 stars This was exactly what I was looking for. Not role playing but theory and making sure to distinguish between internal/ external, empathy above all, outlining the cycle, listening actively. I also enjoyed the personal attention in both what we do well and what we need to work on. Success starts with our own attitude. Thank you so much - I know I can bring this back to AFN and add to the culture of success.
5.0 stars The Customer Service class was smart and organized. The positive attitude from the instructor and interactive situations made learning fun again!!
5.0 stars Well organized, great exercises, and Janette was energetic, kept everyone engaged and discussed relevant topics to our everyday experiences.
5.0 stars Instructor is really motivated and energetic. She loves what she is doing and passing it on to her students. You company is lucky to have her.
4.8 stars Juana was an incredible instructor! This class was great and a real blessing for me! She answered any question I had without hesitation! I strongly believe she is a great instructor, who actually cared about the information we receive! - Oscar
5.0 stars I really appreciate the experience that i had today. I feel that it will greatly help me not only on my job but in life in general!
4.9 stars It strongly helped me realizing my own mistakes when it comes to customer service. Words, attitude, gestures that sometimes are not recognized by the representative by phone, in person, or by email. Great class and amazing feedback!
5.0 stars Great Class! Even though I had over 20 years of customers, the instructor cover lot of topics in dealing with our management staff. Great Instructor - knowledgeable!!
5.0 stars The class has helped and enabled me to provide better customer service for various situations that I was unsure of how to handle. I enjoyed the class very much and would recommend others to attend.
4.8 stars The instructor was a great listener and also very efficient with providing the information in the lesson. She also made sure to meet each student at their level and was non judgmental in her comments and criticism. She made us all feel comfortable. Great class!
5.0 stars Carol is an amazing person, she excelled in all teaching ability's. I will definitely come back and join another one of Carol's classes. she's great!
5.0 stars Allyncia was great in every way. Learned so much for her. Would strongly recommend her to anybody.
5.0 stars I really enjoyed my training with Juana. She was very attentive to me and she provided me with great examples to reinforce the materials. I would definitely come back to do training with Juana again. The experience was very enjoyable and also had fun in the training.

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