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Customer Service classes Courses Testimonials

4.8 / 5

based on 489 reviews

Below is a sample of testimonials from students who recently completed one of our Customer Service classes training courses. Please click on the following link to read more about our Customer Service classes classes in Chicago and Los Angeles.

4.3 stars I do appreciate that our company has invested in a number of us to participate in building a world class Customer Service Team. Having been in a customer service role for most of my career, Rich Kerr help me today with a fresh reminder of the importance a quality customer service. Being the Customer Service Lead for our division, today's class will help me to raise our level and expectations of our team. Thank You
5.0 stars Instructor is really motivated and energetic. She loves what she is doing and passing it on to her students. You company is lucky to have her.
5.0 stars I really enjoyed my training with Juana. She was very attentive to me and she provided me with great examples to reinforce the materials. I would definitely come back to do training with Juana again. The experience was very enjoyable and also had fun in the training.
4.8 stars Juana was an incredible instructor! This class was great and a real blessing for me! She answered any question I had without hesitation! I strongly believe she is a great instructor, who actually cared about the information we receive! - Oscar
5.0 stars I really enjoyed my class today, I think that I will be able to use what i have learned on Friday when I return to work.
5.0 stars Had an awesome experience in my training for customer service. Have been blessed to have Juana as my instructor! Hope I get another opportunity with this facility in training.
5.0 stars Allenycia was an amazing instructor. I thoroughly enjoyed the class and learned so much - I would highly recommend this class!
5.0 stars I really appreciated the examples we used for the exercises. I am Really happy that i took this class. I know realised how to be more knowledgable about my speaking.
5.0 stars Very insightful, clear and valuable training. I've gone through various other training courses and I'm glad to learn new things to add to my Customer Service toolkit. Carol was awesome and very personable and relatable.
5.0 stars Our instructor Ms. Wooldridge was amazing! She made sure we knew core fundamentals of customer service as well as used real life experiences to get across her many points! All exercises and stories alike helped me in understanding me as a person and how to use the strategies to better assist others...
4.9 stars The instructor was very knowledgeable of the topic and created a friendly atmosphere for us students. I learned alot from this class and would definitely recommend it to my co-workers.
5.0 stars absolutely wonderful class and instructor, will definitely take another course
5.0 stars I feel this course definitely will help me improve my basic knowledge of customer service. Coming from a person to person atmosphere, it was nice to get some call center education. And I can see where I can take this education to the front lines of face to face customer service, as well as adding to my resume the education in call center customer service, so I can possibly move my way up in my professional career.
5.0 stars I learned a great deal from my training today, both for my professional and personal development. Lena was excellent! She used a number of different approaches to help me understand and listened to my thoughts and views. I would encourage others to attend this workshop.
5.0 stars Great Class! Even though I had over 20 years of customers, the instructor cover lot of topics in dealing with our management staff. Great Instructor - knowledgeable!!
5.0 stars I really liked this class, instructor engaged with each student and gave good examples.The information was broken down into more details that where very helpful. Great Job!
5.0 stars Well organized, great exercises, and Janette was energetic, kept everyone engaged and discussed relevant topics to our everyday experiences.
5.0 stars I thought Allyncia was great. She mixed humor with the course which keeps it interesting. Thank ou
5.0 stars Everything was wonderful and my instructor was the best. I would highly recommend this Customer Service training. Looking forward to more training sessions with you in the future.
4.9 stars It strongly helped me realizing my own mistakes when it comes to customer service. Words, attitude, gestures that sometimes are not recognized by the representative by phone, in person, or by email. Great class and amazing feedback!
5.0 stars Great instructor.....very personable and kind! Awesome Training.
5.0 stars Lena was very knowledgeable about the course content and was very enthusiastic about her work. Her passion for customer service and coaching really showed. I would absolutely take a class from her again.
5.0 stars This training was exceptional, very informative and easy to understand. I definitely recommend this training and Juana is Great.
4.4 stars I was pleasantly surprised that many of the tips for being a good Customer Service Representative were simply tips for taking care of oneself. This course helped me realize how important this is to one's job, but most importantly to one's life. Lena was very friendly and had many good examples and real-life stories to illustrate the lessons. Well done, thank you!
5.0 stars I highly appreciate all the information that was communicated to me so I can have a better understanding of where I stand and what can I do to better myself. The instructor was very friendly and she was very understandable. I am going to take this to my COO and let him know that she also comes on site to train because we need it at our company. Thank you so much!!!
4.8 stars Rich is a real professional. I took 5 pages of notes and truly will take lots of great ideas back to the office to share with others and to implement right away.
5.0 stars This session really open my eyes on how I deal with our customers, most and for most is making sure the customer feels important! Allowing the customer to make decisions meaning give options instead of NO.
5.0 stars I really enjoyed this class and take with me a lot of valuable strategies that I will use in my current position and moving forward. The instructor had great hands on activities and made it a fun experience; as well as, an informative class.
5.0 stars The class was great! Allyncia made the course fun and exciting and actually made you WANT to participate. I would definitely recommend and consider attending other courses offered.
5.0 stars This class provided a new perspective on customer service that I think will be very beneficial to me in the future. I think a lot of people in customer service have heard all the basics, but this training went deeper and was really able to connect the work to me personally. I thought it was very interesting and fun!

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