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Customer Service Training Courses Testimonials

4.8 / 5

based on 371 reviews

Below is a sample of testimonials from students who recently completed one of our Customer Service training courses. Please click on the following link to read more about our Customer Service classes in Chicago and Los Angeles.

5.0 stars Allyncia was great in every way. Learned so much for her. Would strongly recommend her to anybody.
4.4 stars I was pleasantly surprised that many of the tips for being a good Customer Service Representative were simply tips for taking care of oneself. This course helped me realize how important this is to one's job, but most importantly to one's life. Lena was very friendly and had many good examples and real-life stories to illustrate the lessons. Well done, thank you!
5.0 stars Lena was very knowledgeable and helpful with questions regarding every aspect of customer service. I appreciated Lena's technique for dealing with situations. She had the students to act out situations which helped us overcome some of the obstacles we as Customer Service Reps deal with on a daily basis. I highly recommend this course to others in my workplace. I will love to attend other classes taught by Lena. I will stay in contact with her for sure. Thanks for having me!
5.0 stars Great Class! Even though I had over 20 years of customers, the instructor cover lot of topics in dealing with our management staff. Great Instructor - knowledgeable!!
5.0 stars Well organized, great exercises, and Janette was energetic, kept everyone engaged and discussed relevant topics to our everyday experiences.
5.0 stars I really enjoyed this class and take with me a lot of valuable strategies that I will use in my current position and moving forward. The instructor had great hands on activities and made it a fun experience; as well as, an informative class.
4.3 stars I do appreciate that our company has invested in a number of us to participate in building a world class Customer Service Team. Having been in a customer service role for most of my career, Rich Kerr help me today with a fresh reminder of the importance a quality customer service. Being the Customer Service Lead for our division, today's class will help me to raise our level and expectations of our team. Thank You
4.8 stars Rich is a real professional. I took 5 pages of notes and truly will take lots of great ideas back to the office to share with others and to implement right away.
4.8 stars Juana was an incredible instructor! This class was great and a real blessing for me! She answered any question I had without hesitation! I strongly believe she is a great instructor, who actually cared about the information we receive! - Oscar
5.0 stars Instructor is really motivated and energetic. She loves what she is doing and passing it on to her students. You company is lucky to have her.
5.0 stars I really appreciate the experience that i had today. I feel that it will greatly help me not only on my job but in life in general!
5.0 stars The Instructor, as great she made sure we understood things, and answered all of our questions. We even acted out some real life situations which was great so we can learn how to deal with these situations.
5.0 stars Allenycia was an amazing instructor. I thoroughly enjoyed the class and learned so much - I would highly recommend this class!
5.0 stars Juana is so good at what she does I loved this class.
5.0 stars Juana Wooldridge was an awesome speaker and teacher would recommend everyone to take this class she is an insperation to all.
5.0 stars The information that I received during this course seemed that it was tailored to my needs to succeed. My communication skills will be enhanced in dealing with customers and clients.
4.9 stars The instructor was very knowledgeable of the topic and created a friendly atmosphere for us students. I learned alot from this class and would definitely recommend it to my co-workers.
5.0 stars Lena was very knowledgeable about the course content and was very enthusiastic about her work. Her passion for customer service and coaching really showed. I would absolutely take a class from her again.
5.0 stars Allyncia was a very energetic speaker and keeps your attention. Definitely not boring and she is very cool. Learned a lot of tips to improve myself about things I would not have noticed in my everyday mannerisms.
5.0 stars Everything was wonderful and my instructor was the best. I would highly recommend this Customer Service training. Looking forward to more training sessions with you in the future.
5.0 stars The instructor very professional and friendly. She was very insightful and her scenarios were very helpful. I would recommend her course to anyone who wanted to improve their customer service skills.
5.0 stars I really appreciated the examples we used for the exercises. I am Really happy that i took this class. I know realised how to be more knowledgable about my speaking.
5.0 stars This training was exceptional, very informative and easy to understand. I definitely recommend this training and Juana is Great.
5.0 stars This session really open my eyes on how I deal with our customers, most and for most is making sure the customer feels important! Allowing the customer to make decisions meaning give options instead of NO.
5.0 stars This class provided a new perspective on customer service that I think will be very beneficial to me in the future. I think a lot of people in customer service have heard all the basics, but this training went deeper and was really able to connect the work to me personally. I thought it was very interesting and fun!
5.0 stars This was a great training and the instructor was on-point. I love her energy.
5.0 stars I feel this course definitely will help me improve my basic knowledge of customer service. Coming from a person to person atmosphere, it was nice to get some call center education. And I can see where I can take this education to the front lines of face to face customer service, as well as adding to my resume the education in call center customer service, so I can possibly move my way up in my professional career.
5.0 stars I highly appreciate all the information that was communicated to me so I can have a better understanding of where I stand and what can I do to better myself. The instructor was very friendly and she was very understandable. I am going to take this to my COO and let him know that she also comes on site to train because we need it at our company. Thank you so much!!!
5.0 stars Great instructor.....very personable and kind! Awesome Training.
5.0 stars This was an excellent training, I learned so much that will help me do a better job. Thank you so much Juana you are the best instructor I have ever had!

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