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Customer Service classes Courses Testimonials

4.8 / 5

based on 481 reviews

Below is a sample of testimonials from students who recently completed one of our Customer Service classes training courses. Please click on the following link to read more about our Customer Service classes classes in Chicago and Los Angeles.

5.0 stars "Grandma Carol" was exceptional. She did a fantastic job of presenting the course materials in a way that was clear, concise and consistent throughout the day. I found value in the information provided and the way in which it was taught. I would definitely recommend this course to others.
5.0 stars This was a great training and the instructor was on-point. I love her energy.
5.0 stars I really enjoyed this class and take with me a lot of valuable strategies that I will use in my current position and moving forward. The instructor had great hands on activities and made it a fun experience; as well as, an informative class.
4.8 stars The instructor was a great listener and also very efficient with providing the information in the lesson. She also made sure to meet each student at their level and was non judgmental in her comments and criticism. She made us all feel comfortable. Great class!
5.0 stars Allyncia was a very energetic speaker and keeps your attention. Definitely not boring and she is very cool. Learned a lot of tips to improve myself about things I would not have noticed in my everyday mannerisms.
5.0 stars The Customer Service class was smart and organized. The positive attitude from the instructor and interactive situations made learning fun again!!
5.0 stars Our instructor Ms. Wooldridge was amazing! She made sure we knew core fundamentals of customer service as well as used real life experiences to get across her many points! All exercises and stories alike helped me in understanding me as a person and how to use the strategies to better assist others...
5.0 stars Miss. Carol was fantastic and I can tell she worked really hard on these courses. The team and I learned allot. Thank You
5.0 stars Juana Wooldridge was an awesome speaker and teacher would recommend everyone to take this class she is an insperation to all.
5.0 stars The Instructor, as great she made sure we understood things, and answered all of our questions. We even acted out some real life situations which was great so we can learn how to deal with these situations.
5.0 stars I really appreciate the experience that i had today. I feel that it will greatly help me not only on my job but in life in general!
5.0 stars I feel this course definitely will help me improve my basic knowledge of customer service. Coming from a person to person atmosphere, it was nice to get some call center education. And I can see where I can take this education to the front lines of face to face customer service, as well as adding to my resume the education in call center customer service, so I can possibly move my way up in my professional career.
5.0 stars Very insightful, clear and valuable training. I've gone through various other training courses and I'm glad to learn new things to add to my Customer Service toolkit. Carol was awesome and very personable and relatable.
5.0 stars This was an excellent training, I learned so much that will help me do a better job. Thank you so much Juana you are the best instructor I have ever had!
5.0 stars I really enjoyed my class today, I think that I will be able to use what i have learned on Friday when I return to work.
4.8 stars Rich is a real professional. I took 5 pages of notes and truly will take lots of great ideas back to the office to share with others and to implement right away.
5.0 stars This training was exceptional, very informative and easy to understand. I definitely recommend this training and Juana is Great.
5.0 stars Excellent instruction - I felt the instructor was very thorough and explained the to do's and not to do's in a very professional manner. Very relaxed atmosphere.
5.0 stars Instructor is really motivated and energetic. She loves what she is doing and passing it on to her students. You company is lucky to have her.
5.0 stars I really enjoyed my training with Juana. She was very attentive to me and she provided me with great examples to reinforce the materials. I would definitely come back to do training with Juana again. The experience was very enjoyable and also had fun in the training.
5.0 stars This was exactly what I was looking for. Not role playing but theory and making sure to distinguish between internal/ external, empathy above all, outlining the cycle, listening actively. I also enjoyed the personal attention in both what we do well and what we need to work on. Success starts with our own attitude. Thank you so much - I know I can bring this back to AFN and add to the culture of success.
5.0 stars This class provided a new perspective on customer service that I think will be very beneficial to me in the future. I think a lot of people in customer service have heard all the basics, but this training went deeper and was really able to connect the work to me personally. I thought it was very interesting and fun!
5.0 stars I learned a great deal from my training today, both for my professional and personal development. Lena was excellent! She used a number of different approaches to help me understand and listened to my thoughts and views. I would encourage others to attend this workshop.
5.0 stars Lena was very knowledgeable and helpful with questions regarding every aspect of customer service. I appreciated Lena's technique for dealing with situations. She had the students to act out situations which helped us overcome some of the obstacles we as Customer Service Reps deal with on a daily basis. I highly recommend this course to others in my workplace. I will love to attend other classes taught by Lena. I will stay in contact with her for sure. Thanks for having me!
5.0 stars The information that I received during this course seemed that it was tailored to my needs to succeed. My communication skills will be enhanced in dealing with customers and clients.
5.0 stars Not only was this a great customer service training, but a life changing experience for me. I really enjoyed Juana Wooldridge today. I would recommend her not only for customer service training but for motivational speaking. She made me realize some things about myself that I never even knew. A real eye opener and probably one of the best 7 hours spent of my life. I look forward to reading her book and hopefully keeping in touch with her.
4.4 stars I was pleasantly surprised that many of the tips for being a good Customer Service Representative were simply tips for taking care of oneself. This course helped me realize how important this is to one's job, but most importantly to one's life. Lena was very friendly and had many good examples and real-life stories to illustrate the lessons. Well done, thank you!
4.3 stars I do appreciate that our company has invested in a number of us to participate in building a world class Customer Service Team. Having been in a customer service role for most of my career, Rich Kerr help me today with a fresh reminder of the importance a quality customer service. Being the Customer Service Lead for our division, today's class will help me to raise our level and expectations of our team. Thank You
5.0 stars I really appreciated the examples we used for the exercises. I am Really happy that i took this class. I know realised how to be more knowledgable about my speaking.
5.0 stars Allyncia was great in every way. Learned so much for her. Would strongly recommend her to anybody.

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