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Customer Service Training Courses Testimonials

4.8 / 5

based on 357 reviews

Below is a sample of testimonials from students who recently completed one of our Customer Service training courses. Please click on the following link to read more about our Customer Service classes in Chicago and Los Angeles.

5.0 stars Excellent instruction - I felt the instructor was very thorough and explained the to do's and not to do's in a very professional manner. Very relaxed atmosphere.
5.0 stars Carol is an amazing person, she excelled in all teaching ability's. I will definitely come back and join another one of Carol's classes. she's great!
5.0 stars Truly enjoyed the course. Juana's personality is exceptional and her view points on the business world really promote deeper thinking and encouragement to become a better leader in the workplace.
5.0 stars This Customer Service seminar was beyond what I expected. Their Customer service speaker gave an amazing class. She was full of energy and keeps your attention. I'm glad I attended this class. i have me a better glimpse understand of my position and how to handle things differently and how to be efficient in different areas with customers. Great Class recommend this to any company that's would like to better their employees communication skills.
4.4 stars I was pleasantly surprised that many of the tips for being a good Customer Service Representative were simply tips for taking care of oneself. This course helped me realize how important this is to one's job, but most importantly to one's life. Lena was very friendly and had many good examples and real-life stories to illustrate the lessons. Well done, thank you!
5.0 stars I really enjoyed my training with Juana. She was very attentive to me and she provided me with great examples to reinforce the materials. I would definitely come back to do training with Juana again. The experience was very enjoyable and also had fun in the training.
5.0 stars Had an awesome experience in my training for customer service. Have been blessed to have Juana as my instructor! Hope I get another opportunity with this facility in training.
5.0 stars This class provided a new perspective on customer service that I think will be very beneficial to me in the future. I think a lot of people in customer service have heard all the basics, but this training went deeper and was really able to connect the work to me personally. I thought it was very interesting and fun!
4.8 stars Juana was an incredible instructor! This class was great and a real blessing for me! She answered any question I had without hesitation! I strongly believe she is a great instructor, who actually cared about the information we receive! - Oscar
5.0 stars Allyncia was great in every way. Learned so much for her. Would strongly recommend her to anybody.
5.0 stars Lena was very knowledgeable and helpful with questions regarding every aspect of customer service. I appreciated Lena's technique for dealing with situations. She had the students to act out situations which helped us overcome some of the obstacles we as Customer Service Reps deal with on a daily basis. I highly recommend this course to others in my workplace. I will love to attend other classes taught by Lena. I will stay in contact with her for sure. Thanks for having me!
5.0 stars I really enjoyed my class today, I think that I will be able to use what i have learned on Friday when I return to work.
5.0 stars Allenycia was an amazing instructor. I thoroughly enjoyed the class and learned so much - I would highly recommend this class!
5.0 stars Great instructor.....very personable and kind! Awesome Training.
5.0 stars This was an excellent training, I learned so much that will help me do a better job. Thank you so much Juana you are the best instructor I have ever had!
4.9 stars It strongly helped me realizing my own mistakes when it comes to customer service. Words, attitude, gestures that sometimes are not recognized by the representative by phone, in person, or by email. Great class and amazing feedback!
5.0 stars This session really open my eyes on how I deal with our customers, most and for most is making sure the customer feels important! Allowing the customer to make decisions meaning give options instead of NO.
4.3 stars I do appreciate that our company has invested in a number of us to participate in building a world class Customer Service Team. Having been in a customer service role for most of my career, Rich Kerr help me today with a fresh reminder of the importance a quality customer service. Being the Customer Service Lead for our division, today's class will help me to raise our level and expectations of our team. Thank You
5.0 stars I thought Allyncia was great. She mixed humor with the course which keeps it interesting. Thank ou
5.0 stars Juana is so good at what she does I loved this class.
5.0 stars The teacher Allyncia was wonderful. She was very funny and lively and made the class more interesting. She was very engaged with the class.
5.0 stars Lena was very knowledgeable about the course content and was very enthusiastic about her work. Her passion for customer service and coaching really showed. I would absolutely take a class from her again.
5.0 stars Our instructor Ms. Wooldridge was amazing! She made sure we knew core fundamentals of customer service as well as used real life experiences to get across her many points! All exercises and stories alike helped me in understanding me as a person and how to use the strategies to better assist others...
5.0 stars The Customer Service class was smart and organized. The positive attitude from the instructor and interactive situations made learning fun again!!
5.0 stars I really enjoyed this class and take with me a lot of valuable strategies that I will use in my current position and moving forward. The instructor had great hands on activities and made it a fun experience; as well as, an informative class.
4.4 stars this course made you aware of all senses that need to be used in communicating with client's. What to do, versus - not what to do Very helpful and insightful.
5.0 stars Juana Wooldridge was an awesome speaker and teacher would recommend everyone to take this class she is an insperation to all.
5.0 stars I really liked this class, instructor engaged with each student and gave good examples.The information was broken down into more details that where very helpful. Great Job!
4.9 stars The instructor was very knowledgeable of the topic and created a friendly atmosphere for us students. I learned alot from this class and would definitely recommend it to my co-workers.
5.0 stars This training was exceptional, very informative and easy to understand. I definitely recommend this training and Juana is Great.

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Why train with us? Fresh Peet's Coffee brewed every day FREE Class Repeat with each course