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Customer Service Training Courses Testimonials

4.8 / 5

based on 337 reviews

Below is a sample of testimonials from students who recently completed one of our Customer Service training courses. Please click on the following link to read more about our Customer Service classes in Chicago and Los Angeles.

5.0 stars I really appreciate the experience that i had today. I feel that it will greatly help me not only on my job but in life in general!
5.0 stars Had an awesome experience in my training for customer service. Have been blessed to have Juana as my instructor! Hope I get another opportunity with this facility in training.
5.0 stars I really liked this class, instructor engaged with each student and gave good examples.The information was broken down into more details that where very helpful. Great Job!
5.0 stars I feel this course definitely will help me improve my basic knowledge of customer service. Coming from a person to person atmosphere, it was nice to get some call center education. And I can see where I can take this education to the front lines of face to face customer service, as well as adding to my resume the education in call center customer service, so I can possibly move my way up in my professional career.
5.0 stars Not only was this a great customer service training, but a life changing experience for me. I really enjoyed Juana Wooldridge today. I would recommend her not only for customer service training but for motivational speaking. She made me realize some things about myself that I never even knew. A real eye opener and probably one of the best 7 hours spent of my life. I look forward to reading her book and hopefully keeping in touch with her.
4.9 stars It strongly helped me realizing my own mistakes when it comes to customer service. Words, attitude, gestures that sometimes are not recognized by the representative by phone, in person, or by email. Great class and amazing feedback!
4.9 stars The instructor was very knowledgeable of the topic and created a friendly atmosphere for us students. I learned alot from this class and would definitely recommend it to my co-workers.
5.0 stars Excellent instruction - I felt the instructor was very thorough and explained the to do's and not to do's in a very professional manner. Very relaxed atmosphere.
5.0 stars Allyncia was great in every way. Learned so much for her. Would strongly recommend her to anybody.
4.8 stars Juana was an incredible instructor! This class was great and a real blessing for me! She answered any question I had without hesitation! I strongly believe she is a great instructor, who actually cared about the information we receive! - Oscar
5.0 stars Allenycia was an amazing instructor. I thoroughly enjoyed the class and learned so much - I would highly recommend this class!
5.0 stars The class was great! Allyncia made the course fun and exciting and actually made you WANT to participate. I would definitely recommend and consider attending other courses offered.
5.0 stars I really enjoyed my training with Juana. She was very attentive to me and she provided me with great examples to reinforce the materials. I would definitely come back to do training with Juana again. The experience was very enjoyable and also had fun in the training.
5.0 stars This session really open my eyes on how I deal with our customers, most and for most is making sure the customer feels important! Allowing the customer to make decisions meaning give options instead of NO.
5.0 stars Well organized, great exercises, and Janette was energetic, kept everyone engaged and discussed relevant topics to our everyday experiences.
5.0 stars The instructor very professional and friendly. She was very insightful and her scenarios were very helpful. I would recommend her course to anyone who wanted to improve their customer service skills.
4.8 stars The instructor was a great listener and also very efficient with providing the information in the lesson. She also made sure to meet each student at their level and was non judgmental in her comments and criticism. She made us all feel comfortable. Great class!
5.0 stars Allyncia was a very energetic speaker and keeps your attention. Definitely not boring and she is very cool. Learned a lot of tips to improve myself about things I would not have noticed in my everyday mannerisms.
4.4 stars I was pleasantly surprised that many of the tips for being a good Customer Service Representative were simply tips for taking care of oneself. This course helped me realize how important this is to one's job, but most importantly to one's life. Lena was very friendly and had many good examples and real-life stories to illustrate the lessons. Well done, thank you!
4.8 stars Rich is a real professional. I took 5 pages of notes and truly will take lots of great ideas back to the office to share with others and to implement right away.

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