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Customer Service Training Courses Testimonials

4.8 / 5

based on 347 reviews

Below is a sample of testimonials from students who recently completed one of our Customer Service training courses. Please click on the following link to read more about our Customer Service classes in Chicago and Los Angeles.

5.0 stars Lena was very knowledgeable and helpful with questions regarding every aspect of customer service. I appreciated Lena's technique for dealing with situations. She had the students to act out situations which helped us overcome some of the obstacles we as Customer Service Reps deal with on a daily basis. I highly recommend this course to others in my workplace. I will love to attend other classes taught by Lena. I will stay in contact with her for sure. Thanks for having me!
5.0 stars Not only was this a great customer service training, but a life changing experience for me. I really enjoyed Juana Wooldridge today. I would recommend her not only for customer service training but for motivational speaking. She made me realize some things about myself that I never even knew. A real eye opener and probably one of the best 7 hours spent of my life. I look forward to reading her book and hopefully keeping in touch with her.
5.0 stars This was exactly what I was looking for. Not role playing but theory and making sure to distinguish between internal/ external, empathy above all, outlining the cycle, listening actively. I also enjoyed the personal attention in both what we do well and what we need to work on. Success starts with our own attitude. Thank you so much - I know I can bring this back to AFN and add to the culture of success.
5.0 stars This session really open my eyes on how I deal with our customers, most and for most is making sure the customer feels important! Allowing the customer to make decisions meaning give options instead of NO.
5.0 stars The class was great! Allyncia made the course fun and exciting and actually made you WANT to participate. I would definitely recommend and consider attending other courses offered.
5.0 stars Great Class! Even though I had over 20 years of customers, the instructor cover lot of topics in dealing with our management staff. Great Instructor - knowledgeable!!
5.0 stars I really enjoyed this class and take with me a lot of valuable strategies that I will use in my current position and moving forward. The instructor had great hands on activities and made it a fun experience; as well as, an informative class.
5.0 stars Juana Wooldridge was an awesome speaker and teacher would recommend everyone to take this class she is an insperation to all.
5.0 stars I really appreciated the examples we used for the exercises. I am Really happy that i took this class. I know realised how to be more knowledgable about my speaking.
5.0 stars Instructor is really motivated and energetic. She loves what she is doing and passing it on to her students. You company is lucky to have her.
5.0 stars The class was very helpful and Juana Wooldridge was wonderful instructor.
5.0 stars I really enjoyed my class today, I think that I will be able to use what i have learned on Friday when I return to work.
5.0 stars Truly enjoyed the course. Juana's personality is exceptional and her view points on the business world really promote deeper thinking and encouragement to become a better leader in the workplace.
4.4 stars I was pleasantly surprised that many of the tips for being a good Customer Service Representative were simply tips for taking care of oneself. This course helped me realize how important this is to one's job, but most importantly to one's life. Lena was very friendly and had many good examples and real-life stories to illustrate the lessons. Well done, thank you!
5.0 stars Excellent instruction - I felt the instructor was very thorough and explained the to do's and not to do's in a very professional manner. Very relaxed atmosphere.
5.0 stars This was a great training and the instructor was on-point. I love her energy.
5.0 stars This Customer Service seminar was beyond what I expected. Their Customer service speaker gave an amazing class. She was full of energy and keeps your attention. I'm glad I attended this class. i have me a better glimpse understand of my position and how to handle things differently and how to be efficient in different areas with customers. Great Class recommend this to any company that's would like to better their employees communication skills.
5.0 stars Our instructor Ms. Wooldridge was amazing! She made sure we knew core fundamentals of customer service as well as used real life experiences to get across her many points! All exercises and stories alike helped me in understanding me as a person and how to use the strategies to better assist others...
5.0 stars The Customer Service class was smart and organized. The positive attitude from the instructor and interactive situations made learning fun again!!
5.0 stars The Instructor, as great she made sure we understood things, and answered all of our questions. We even acted out some real life situations which was great so we can learn how to deal with these situations.

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