Computer and Business Skills training

Sign Up
888.815.0604
Home / Testimonials

Customer Service Training Courses Testimonials

4.8 / 5

based on 379 reviews

Below is a sample of testimonials from students who recently completed one of our Customer Service training courses. Please click on the following link to read more about our Customer Service classes in Chicago and Los Angeles.

4.8 stars Rich is a real professional. I took 5 pages of notes and truly will take lots of great ideas back to the office to share with others and to implement right away.
5.0 stars The Customer Service class was smart and organized. The positive attitude from the instructor and interactive situations made learning fun again!!
5.0 stars I really enjoyed this class and take with me a lot of valuable strategies that I will use in my current position and moving forward. The instructor had great hands on activities and made it a fun experience; as well as, an informative class.
5.0 stars The information that I received during this course seemed that it was tailored to my needs to succeed. My communication skills will be enhanced in dealing with customers and clients.
5.0 stars Great instructor.....very personable and kind! Awesome Training.
5.0 stars I really liked this class, instructor engaged with each student and gave good examples.The information was broken down into more details that where very helpful. Great Job!
5.0 stars Had an awesome experience in my training for customer service. Have been blessed to have Juana as my instructor! Hope I get another opportunity with this facility in training.
5.0 stars The class has helped and enabled me to provide better customer service for various situations that I was unsure of how to handle. I enjoyed the class very much and would recommend others to attend.
5.0 stars Allyncia was great in every way. Learned so much for her. Would strongly recommend her to anybody.
5.0 stars I feel this course definitely will help me improve my basic knowledge of customer service. Coming from a person to person atmosphere, it was nice to get some call center education. And I can see where I can take this education to the front lines of face to face customer service, as well as adding to my resume the education in call center customer service, so I can possibly move my way up in my professional career.
5.0 stars Allenycia was an amazing instructor. I thoroughly enjoyed the class and learned so much - I would highly recommend this class!
4.4 stars this course made you aware of all senses that need to be used in communicating with client's. What to do, versus - not what to do Very helpful and insightful.
4.4 stars I was pleasantly surprised that many of the tips for being a good Customer Service Representative were simply tips for taking care of oneself. This course helped me realize how important this is to one's job, but most importantly to one's life. Lena was very friendly and had many good examples and real-life stories to illustrate the lessons. Well done, thank you!
5.0 stars The Instructor, as great she made sure we understood things, and answered all of our questions. We even acted out some real life situations which was great so we can learn how to deal with these situations.
5.0 stars Truly enjoyed the course. Juana's personality is exceptional and her view points on the business world really promote deeper thinking and encouragement to become a better leader in the workplace.
4.9 stars It strongly helped me realizing my own mistakes when it comes to customer service. Words, attitude, gestures that sometimes are not recognized by the representative by phone, in person, or by email. Great class and amazing feedback!
5.0 stars This was exactly what I was looking for. Not role playing but theory and making sure to distinguish between internal/ external, empathy above all, outlining the cycle, listening actively. I also enjoyed the personal attention in both what we do well and what we need to work on. Success starts with our own attitude. Thank you so much - I know I can bring this back to AFN and add to the culture of success.
5.0 stars I really enjoyed my class today, I think that I will be able to use what i have learned on Friday when I return to work.
5.0 stars I really enjoyed my training with Juana. She was very attentive to me and she provided me with great examples to reinforce the materials. I would definitely come back to do training with Juana again. The experience was very enjoyable and also had fun in the training.
5.0 stars Our instructor Ms. Wooldridge was amazing! She made sure we knew core fundamentals of customer service as well as used real life experiences to get across her many points! All exercises and stories alike helped me in understanding me as a person and how to use the strategies to better assist others...
5.0 stars This session really open my eyes on how I deal with our customers, most and for most is making sure the customer feels important! Allowing the customer to make decisions meaning give options instead of NO.
5.0 stars Great Class! Even though I had over 20 years of customers, the instructor cover lot of topics in dealing with our management staff. Great Instructor - knowledgeable!!
4.3 stars I do appreciate that our company has invested in a number of us to participate in building a world class Customer Service Team. Having been in a customer service role for most of my career, Rich Kerr help me today with a fresh reminder of the importance a quality customer service. Being the Customer Service Lead for our division, today's class will help me to raise our level and expectations of our team. Thank You
5.0 stars I thought Allyncia was great. She mixed humor with the course which keeps it interesting. Thank ou
5.0 stars Lena was very knowledgeable and helpful with questions regarding every aspect of customer service. I appreciated Lena's technique for dealing with situations. She had the students to act out situations which helped us overcome some of the obstacles we as Customer Service Reps deal with on a daily basis. I highly recommend this course to others in my workplace. I will love to attend other classes taught by Lena. I will stay in contact with her for sure. Thanks for having me!
4.9 stars The instructor was very knowledgeable of the topic and created a friendly atmosphere for us students. I learned alot from this class and would definitely recommend it to my co-workers.
5.0 stars I really appreciate the experience that i had today. I feel that it will greatly help me not only on my job but in life in general!
5.0 stars Not only was this a great customer service training, but a life changing experience for me. I really enjoyed Juana Wooldridge today. I would recommend her not only for customer service training but for motivational speaking. She made me realize some things about myself that I never even knew. A real eye opener and probably one of the best 7 hours spent of my life. I look forward to reading her book and hopefully keeping in touch with her.
5.0 stars The teacher Allyncia was wonderful. She was very funny and lively and made the class more interesting. She was very engaged with the class.
5.0 stars This training was exceptional, very informative and easy to understand. I definitely recommend this training and Juana is Great.

Register here

Why train with us? Fresh Peet's Coffee brewed every day FREE Class Repeat with each course