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Customer Service Training Courses Testimonials

4.8 / 5

based on 416 reviews

Below is a sample of testimonials from students who recently completed one of our Customer Service training courses. Please click on the following link to read more about our Customer Service classes in Chicago and Los Angeles.

5.0 stars Our instructor Ms. Wooldridge was amazing! She made sure we knew core fundamentals of customer service as well as used real life experiences to get across her many points! All exercises and stories alike helped me in understanding me as a person and how to use the strategies to better assist others...
5.0 stars I highly appreciate all the information that was communicated to me so I can have a better understanding of where I stand and what can I do to better myself. The instructor was very friendly and she was very understandable. I am going to take this to my COO and let him know that she also comes on site to train because we need it at our company. Thank you so much!!!
5.0 stars Truly enjoyed the course. Juana's personality is exceptional and her view points on the business world really promote deeper thinking and encouragement to become a better leader in the workplace.
5.0 stars This was a great training and the instructor was on-point. I love her energy.
5.0 stars I really appreciated the examples we used for the exercises. I am Really happy that i took this class. I know realised how to be more knowledgable about my speaking.
5.0 stars Juana Wooldridge was an awesome speaker and teacher would recommend everyone to take this class she is an insperation to all.
5.0 stars Well organized, great exercises, and Janette was energetic, kept everyone engaged and discussed relevant topics to our everyday experiences.
5.0 stars Carol is an amazing person, she excelled in all teaching ability's. I will definitely come back and join another one of Carol's classes. she's great!
5.0 stars The class was great! Allyncia made the course fun and exciting and actually made you WANT to participate. I would definitely recommend and consider attending other courses offered.
5.0 stars Carol was very engaging and it she really shows how much she loves what she does
4.3 stars I do appreciate that our company has invested in a number of us to participate in building a world class Customer Service Team. Having been in a customer service role for most of my career, Rich Kerr help me today with a fresh reminder of the importance a quality customer service. Being the Customer Service Lead for our division, today's class will help me to raise our level and expectations of our team. Thank You
5.0 stars WOW, Carol is absolutely amazing! She is grounded, created a very safe space, authentic, powerful, on-point, passionate, masterful, insightful, present and beautiful! This has been one of the best courses I have taken in my professional career. Thank you Carol!
5.0 stars The Instructor, as great she made sure we understood things, and answered all of our questions. We even acted out some real life situations which was great so we can learn how to deal with these situations.
4.9 stars It strongly helped me realizing my own mistakes when it comes to customer service. Words, attitude, gestures that sometimes are not recognized by the representative by phone, in person, or by email. Great class and amazing feedback!
5.0 stars This Customer Service seminar was beyond what I expected. Their Customer service speaker gave an amazing class. She was full of energy and keeps your attention. I'm glad I attended this class. i have me a better glimpse understand of my position and how to handle things differently and how to be efficient in different areas with customers. Great Class recommend this to any company that's would like to better their employees communication skills.
5.0 stars Juana is so good at what she does I loved this class.
5.0 stars This class provided a new perspective on customer service that I think will be very beneficial to me in the future. I think a lot of people in customer service have heard all the basics, but this training went deeper and was really able to connect the work to me personally. I thought it was very interesting and fun!
4.8 stars The instructor was a great listener and also very efficient with providing the information in the lesson. She also made sure to meet each student at their level and was non judgmental in her comments and criticism. She made us all feel comfortable. Great class!
5.0 stars Excellent instruction - I felt the instructor was very thorough and explained the to do's and not to do's in a very professional manner. Very relaxed atmosphere.
5.0 stars This was an excellent training, I learned so much that will help me do a better job. Thank you so much Juana you are the best instructor I have ever had!
5.0 stars The topics taught here today will definitely help me with my workplace but also the other groups of people I engage with, ie. team sports parents, church, PTA, etc..
5.0 stars absolutely wonderful class and instructor, will definitely take another course
5.0 stars This session really open my eyes on how I deal with our customers, most and for most is making sure the customer feels important! Allowing the customer to make decisions meaning give options instead of NO.
4.9 stars The instructor was very knowledgeable of the topic and created a friendly atmosphere for us students. I learned alot from this class and would definitely recommend it to my co-workers.
5.0 stars The information that I received during this course seemed that it was tailored to my needs to succeed. My communication skills will be enhanced in dealing with customers and clients.
5.0 stars Great instructor.....very personable and kind! Awesome Training.
5.0 stars The Customer Service class was smart and organized. The positive attitude from the instructor and interactive situations made learning fun again!!
5.0 stars I really appreciate the experience that i had today. I feel that it will greatly help me not only on my job but in life in general!
5.0 stars Very insightful, clear and valuable training. I've gone through various other training courses and I'm glad to learn new things to add to my Customer Service toolkit. Carol was awesome and very personable and relatable.
5.0 stars Lena was very knowledgeable and helpful with questions regarding every aspect of customer service. I appreciated Lena's technique for dealing with situations. She had the students to act out situations which helped us overcome some of the obstacles we as Customer Service Reps deal with on a daily basis. I highly recommend this course to others in my workplace. I will love to attend other classes taught by Lena. I will stay in contact with her for sure. Thanks for having me!

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Why train with us? Fresh Peet's Coffee brewed every day FREE Class Repeat with each course