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Customer Service Training Courses Testimonials

4.8 / 5

based on 408 reviews

Below is a sample of testimonials from students who recently completed one of our Customer Service training courses. Please click on the following link to read more about our Customer Service classes in Chicago and Los Angeles.

5.0 stars I thought Allyncia was great. She mixed humor with the course which keeps it interesting. Thank ou
5.0 stars WOW, Carol is absolutely amazing! She is grounded, created a very safe space, authentic, powerful, on-point, passionate, masterful, insightful, present and beautiful! This has been one of the best courses I have taken in my professional career. Thank you Carol!
5.0 stars I really appreciate the experience that i had today. I feel that it will greatly help me not only on my job but in life in general!
5.0 stars The topics taught here today will definitely help me with my workplace but also the other groups of people I engage with, ie. team sports parents, church, PTA, etc..
5.0 stars Juana Wooldridge was an awesome speaker and teacher would recommend everyone to take this class she is an insperation to all.
4.4 stars I was pleasantly surprised that many of the tips for being a good Customer Service Representative were simply tips for taking care of oneself. This course helped me realize how important this is to one's job, but most importantly to one's life. Lena was very friendly and had many good examples and real-life stories to illustrate the lessons. Well done, thank you!
5.0 stars Lena was very knowledgeable and helpful with questions regarding every aspect of customer service. I appreciated Lena's technique for dealing with situations. She had the students to act out situations which helped us overcome some of the obstacles we as Customer Service Reps deal with on a daily basis. I highly recommend this course to others in my workplace. I will love to attend other classes taught by Lena. I will stay in contact with her for sure. Thanks for having me!
5.0 stars I really enjoyed this class and take with me a lot of valuable strategies that I will use in my current position and moving forward. The instructor had great hands on activities and made it a fun experience; as well as, an informative class.
5.0 stars The Customer Service class was smart and organized. The positive attitude from the instructor and interactive situations made learning fun again!!
5.0 stars I feel this course definitely will help me improve my basic knowledge of customer service. Coming from a person to person atmosphere, it was nice to get some call center education. And I can see where I can take this education to the front lines of face to face customer service, as well as adding to my resume the education in call center customer service, so I can possibly move my way up in my professional career.
5.0 stars Carol was very engaging and it she really shows how much she loves what she does
5.0 stars I really liked this class, instructor engaged with each student and gave good examples.The information was broken down into more details that where very helpful. Great Job!
5.0 stars Had an awesome experience in my training for customer service. Have been blessed to have Juana as my instructor! Hope I get another opportunity with this facility in training.
5.0 stars The teacher Allyncia was wonderful. She was very funny and lively and made the class more interesting. She was very engaged with the class.
5.0 stars Truly enjoyed the course. Juana's personality is exceptional and her view points on the business world really promote deeper thinking and encouragement to become a better leader in the workplace.
5.0 stars The instructor very professional and friendly. She was very insightful and her scenarios were very helpful. I would recommend her course to anyone who wanted to improve their customer service skills.
5.0 stars Very insightful, clear and valuable training. I've gone through various other training courses and I'm glad to learn new things to add to my Customer Service toolkit. Carol was awesome and very personable and relatable.
5.0 stars Instructor is really motivated and energetic. She loves what she is doing and passing it on to her students. You company is lucky to have her.
5.0 stars Carol is an amazing person, she excelled in all teaching ability's. I will definitely come back and join another one of Carol's classes. she's great!
5.0 stars This was a great training and the instructor was on-point. I love her energy.
5.0 stars The class has helped and enabled me to provide better customer service for various situations that I was unsure of how to handle. I enjoyed the class very much and would recommend others to attend.
5.0 stars The class was very helpful and Juana Wooldridge was wonderful instructor.
5.0 stars I really enjoyed my training with Juana. She was very attentive to me and she provided me with great examples to reinforce the materials. I would definitely come back to do training with Juana again. The experience was very enjoyable and also had fun in the training.
5.0 stars Allyncia was great in every way. Learned so much for her. Would strongly recommend her to anybody.
4.9 stars The instructor was very knowledgeable of the topic and created a friendly atmosphere for us students. I learned alot from this class and would definitely recommend it to my co-workers.
4.6 stars I was pleasantly surprised with this session, it was incredibly helpful and she applied many understandable real-life applications while teaching. I thought it was extremely helpful, and I'll likely pass on things I took away to others as well.
5.0 stars The information that I received during this course seemed that it was tailored to my needs to succeed. My communication skills will be enhanced in dealing with customers and clients.
5.0 stars Allyncia was a very energetic speaker and keeps your attention. Definitely not boring and she is very cool. Learned a lot of tips to improve myself about things I would not have noticed in my everyday mannerisms.
5.0 stars This was an excellent training, I learned so much that will help me do a better job. Thank you so much Juana you are the best instructor I have ever had!
5.0 stars Well organized, great exercises, and Janette was energetic, kept everyone engaged and discussed relevant topics to our everyday experiences.

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